Senior Change Specialist
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 242260
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
The Senior Change Specialist is responsible for providing advanced operational communications and training support for change initiatives across retail sales channels. This role works closely with the Manager Channel
Change Support and other team members to ensure front-line staff are prepared informed and equipped to adopt new processes tools and programs. The Senior Change Specialist develops high-quality content presentations and support materials contributing to the successful execution and sustainment of change driving salesforce effectiveness and supporting client interactions.
Is this role right for you In this role you will:
Designs develops and delivers communications training materials and presentations for change initiatives to front-line teams.
Creates engaging content (written visual and digital) to support change adoption and sustainment.
Provides operational support for the implementation and ongoing success of new processes tools and programs
Acts as a resource for front-line staff responding to queries gathering feedback and escalating issues as needed.
Monitors feedback adoption rates and effectiveness of change initiatives reporting insights and recommendations to the Manager Channel Change Support
Collaborates with team members and business partners to ensure alignment and consistency in change support and messaging.
Acts with urgency and efficiency in delivering high-quality outputs demonstrating strong attention to detail and accountability to timelines.
Ensures adherence to Scotiabanks Values Code of Conduct and Global Sales Principles and maintains effective business controls and compliance.
Understands and applies the Banks risk appetite and risk culture in day-to-day activities and decisions.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have experience with:
Degree or diploma in Business HR Communications or related field preferred.
24 years experience in change management support communications training or frontlineenablement preferably in financial services.
Demonstrated experience developing content presentations and training materials.
Strong communication facilitation and interpersonal skills.
Experience supporting operational or change initiatives.
Working knowledge of Retail Branch and Contact Centre performance measures.
Bilingual (French Spanish) considered an asset but not required
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
