Senior After-Sales Project Manager

Singapore - Singapore

Monthly Salary: SGD 6 - 8

Experience Required: 1-5years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

On behalf of one of its clients in the pharmatical sector the French Chamber of Commerce is recruiting a Project & Service Engineer Manager.

Our client is a leading agency distributor and systems integrator in Singapore representing a select portfolio of overseas principals who design and manufacture high-quality pharmaceutical equipment and consumables.

You will be responsible for the overall delivery performance and continuous improvement of after-sales service projects.

The role combines technical authority project governance client relationship management and team leadership ensuring service excellence profitability and long-term customer satisfaction.

Key Responsibilities

1. Project & Service Delivery Leadership

Oversee and manage multiple after-sales service projects simultaneously from RFQ/tender stage to final closure.
Define project strategies execution plans budgets and timelines.
Ensure projects are delivered on time within scope and within budget.
Act as escalation point for complex or high-risk projects.

2. Technical Authority & Problem Resolution

Serve as the highest technical reference for after-sales projects and service operations.
Lead complex troubleshooting root cause analysis and corrective action plans.
Interface directly with overseas principals and manufacturers on advanced technical issues upgrades and modifications.
Validate technical solutions and ensure compliance with contractual and regulatory requirements.

3. Team Management & Capability Development

Lead mentor and support After-Sales Project Engineers and Service Engineers.
Allocate resources across projects and sites.
Contribute to recruitment onboarding and technical upskilling of the service team.
Promote best practices in safety quality documentation and customer communication.

4. Client & Stakeholder Management

Act as the primary point of contact for key accounts on after-sales matters.
Build long-term relationships with pharmaceutical clients EPCs and partners.
Lead high-level technical and commercial discussions with clients.
Participate in Site Acceptance Tests (SAT) audits and critical project milestones.

5. Commercial & Business Support

Review and validate RFQs tenders and complex service proposals.
Ensure accurate cost estimation margin protection and risk assessment.
Support service business development initiatives including upgrades retrofits and long-term service contracts.
Monitor project financials and drive invoicing and cash collection.

6. Process Improvement & Compliance

Standardize after-sales project workflows documentation and reporting.
Ensure compliance with HSE standards GMP requirements and internal procedures.
Analyze service performance KPIs and implement continuous improvement actions.
Provide management with regular project risk and performance reports.

Requirements

Bachelors degree in Mechanical Engineering (or equivalent).
812 years of experience in after-sales service engineering or project management within pharmaceutical process or industrial equipment environments.
Proven experience managing multi-site multi-stakeholder projects.
Strong expertise in P&ID hydraulic pneumatic and electrical systems equipment installation commissioning and maintenance
Demonstrated leadership and people management skills.
Strong commercial awareness and contract management exposure.
Excellent communication negotiation and stakeholder management skills.
Fluent in English; additional languages are an advantage.
Comfortable working in a regional and international environment.

On behalf of one of its clients in the pharmatical sector the French Chamber of Commerce is recruiting a Project & Service Engineer Manager.Our client is a leading agency distributor and systems integrator in Singapore representing a select portfolio of overseas principals who design and manufacture...