ServiceNow Engineering Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
ServiceNow Engineering Manager CSM FSM MCO APO Focused
Key Responsibilities
- Lead Mentor and manage the tech Leads and Developer to design ServiceNow solutions across different Application and Modules of Customer Service application.
- Drive Project management and Agile practices using sprint planning based on scope and deliverables.
- Establish performance goals conduct regular reviews and foster a culture of accountability and continuous improvement.
- Ensure platform stability scalability and maintainability by enforcing coding standards testing practices and release management processes.
Translate business requirements into actionable engineering tasks and ensure cross-functional collaboration across CRM ERP IoT and other enterprise systems.
- Manage and oversee integrations with SAP Salesforce and other enterprise platforms. Must have experience in GenAI NowAssist and other ServiceNow AI related components.
- Define theArchitecture standards policies framework and best practices for automation in line with EnterpriseArchitecture Infrastructure and Security policies whilst supporting wider consumption of the platform to drive process automation.
- Responsible for HLD LLDs and Translate complex business requirements into scalable maintainable and upgrade-friendly ServiceNow solutions.
- Collaborate with product owners business stakeholders and technical teams to ensure alignment with enterprise goals.
- Provide technical leadership and mentorship to developers and administrators.
- Ensure seamless workflows across case management field operations manufacturing and accounts payable processes.
- Stay current with ServiceNow releases and recommend adoption of new features relevant to customer service field operations and manufacturing.
Modules Expertise
- ITSM () Good to have
- CSM (Customer Service Management) Must have
- FSM (Field Service Management): Good to have
- S2P (Source to Pay) Good to have
- MCO (Manufacturing Connected Operations): Optional
- APO (Accounts payable Operation) Good to have
- Case management workflows/flow designer automation omni-channel engagement and Employee Center / Customer portals.
- Ability to liaise with customer service teams support managers and design seamless integrations with CRM systems.
- Workforce scheduling dispatch optimization mobile field agent enablement and asset tracking.
- Experience in designing workflows for preventive maintenance service requests and field operations efficiency.
- Integration expertise with ERP and external ticketing systems to streamline service delivery.
- Product lifecycle management ownership models and governance frameworks.
- Ability to deliver product catalogs ownership hierarchies compliance reporting and advanced analytics.
- Liaise with product owners Architects portfolio managers and manufacturing stakeholders to align IT solutions with operational goals.
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Qualifications
- Bachelors or Masters degree in Computer Science Information Systems or related field.
- 12 years of IT experience with at least 8 years in ServiceNow architecture and Integration.
- Strong experience in designing and hands-on writing optimized Code on JavaScript Glide APIs AngularJS XMLs Virtual Agentic AI Predictive Intelligence Workspace Process Automation playbooks
- Strong experience in Optimizing existing setup/Design to ensure performance and maintainability is continuously improved using ServiceNow best practices.
- Strong integration experience using REST/SOAP IntegrationHub APIs JDBP Emails or via Mid Servers. Imports and exports best practice of platform
- Proven expertise in one of the modules CSM (case management portals omni-channel workflows) FSM (field operations scheduling mobile enablement) and APO/MCO (product catalogs lifecycle governance compliance).
- ServiceNow certifications are any two (CIS-ITSM CIS-CSDM CIS-CSM CIS-FSM or equivalent) preferred.
- Excellent communication leadership stakeholder management with presentation skills.
- Contributes strategic vision and integrates a broad range of ideas regarding applications development
Required Experience:
Manager
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
