Customer Relationship Executive

Mumbai - India

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a CRM Executive (preferably from the Hospitality industry) who can bring in a service-oriented mindset strong interpersonal skills and a customer-centric approach to enhance client relationships and drive customer loyalty.

Key Responsibilities :

Provide a warm professional and personalized welcome to each client ensuring a memorable customer experience.
Handle inquiries concerns and complaints efficiently across multiple channels (in-store phone email WhatsApp and social media).
Ensure timely and personalized follow-ups to enhance client satisfaction and conversion.
Build and maintain long-term relationships with clients by understanding their needs and preferences.
Collect and manage customer data including key life events (birthdays anniversaries engagements) to create customized promotions and offers.
Regularly connect with customers to foster trust and loyalty.
Track leads and monitor conversion rates providing insights on trends and opportunities.
Identify barriers to conversion and collaborate with the sales team to resolve them.
Support front-office and sales teams in delivering seamless customer journeys from enquiry to purchase.
Leverage customer data to analyse preferences buying behaviour and feedback for strategy improvements.
Prepare reports on customer interactions conversion metrics and feedback trends for management review.
Stay updated on industry trends and CRM best practices.
Proactively suggest process improvements to enhance customer experience and operational efficiency.

Requirements

Bachelors degree in Hospitality Management BBA Marketing or related field.
13 years of experience in customer-facing roles (hospitality luxury retail or similar industries preferred).
Strong communication skills in English Hindi and one regional language.
Proven ability to handle high-value clients with patience empathy and professionalism.
Strong problem-solving skills with the ability to think on your feet in customer situations.
Good organizational skills with the ability to manage multiple interactions simultaneously.
Knowledge of CRM software/tools will be an added advantage.

Benefits

Career growth & learning opportunities
Team-building & fun work culture
Performance bonuses as per company policy

Required Skills:

Bachelors degree in Hospitality Management BBA Marketing or related field. 13 years of experience in customer-facing roles (hospitality luxury retail or similar industries preferred). Strong communication skills in English Hindi and one regional language. Proven ability to handle high-value clients with patience empathy and professionalism. Strong problem-solving skills with the ability to think on your feet in customer situations. Good organizational skills with the ability to manage multiple interactions simultaneously. Knowledge of CRM software/tools will be an added advantage.

Required Education:

Bachelors degree in Hospitality Management BBA Marketing or related field.13 years of experience in customer-facing roles (hospitality luxury retail or similar industries preferred).Strong communication skills in English Hindi and one regional ability to handle high-value clients with patience empathy and problem-solving skills with the ability to think on your feet in customer organizational skills with the ability to manage

Provide a warm professional and personalized welcome to each client ensuring a memorable customer experience.
Handle inquiries concerns and complaints efficiently across multiple channels (in-store phone email WhatsApp and social media).
Ensure timely and personalized follow-ups to enhance client satisfaction and conversion.
Build and maintain long-term relationships with clients by understanding their needs and preferences.
Collect and manage customer data including key life events (birthdays anniversaries engagements) to create customized promotions and offers.
Regularly connect with customers to foster trust and loyalty.
Track leads and monitor conversion rates providing insights on trends and opportunities.
Identify barriers to conversion and collaborate with the sales team to resolve them.
Support front-office and sales teams in delivering seamless customer journeys from enquiry to purchase.
Leverage customer data to analyse preferences buying behaviour and feedback for strategy improvements.
Prepare reports on customer interactions conversion metrics and feedback trends for management review.
Stay updated on industry trends and CRM best practices.
Proactively suggest process improvements to enhance customer experience and operational efficiency.

Requirements

Bachelors degree in Hospitality Management BBA Marketing or related field.
13 years of experience in customer-facing roles (hospitality luxury retail or similar industries preferred).
Strong communication skills in English Hindi and one regional language.
Proven ability to handle high-value clients with patience empathy and professionalism.
Strong problem-solving skills with the ability to think on your feet in customer situations.
Good organizational skills with the ability to manage multiple interactions simultaneously.
Knowledge of CRM software/tools will be an added advantage.

Benefits

Career growth & learning opportunities
Team-building & fun work culture
Performance bonuses as per company policy

Required Skills:

Required Education:

Bachelors degree in Hospitality Management BBA Marketing or related field.13 years of experience in customer-facing roles (hospitality luxury retail or similar industries preferred).Strong communication skills in English Hindi and one regional ability to handle high-value clients with patience empathy and problem-solving skills with the ability to think on your feet in customer organizational skills with the ability to manage