Business Readiness and Enablement Lead

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Get To Know Us:

SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-endexpertiseacross financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

SS&C Global Investor Distribution Solutions (GIDS)provides information processing and computer software services and Companys operating segments include financial markets customer management professional services and output &C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance

• Work/Life Balance: FlexibleTimeOff

• Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity

• Training: Hands-On Team-Customised including SS&C University

• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

The Business Readiness and Enablement Lead is a key driver of successful change within the Transfer Agency (TA) function ensuring teams are fully prepared for business transformations system migrations and process changes. This role is responsible for developing and executing effective change management strategies that enable smooth adoption maintain service continuity and equip teams for future-state operations. The position leads change initiatives to minimise disruption and ensure seamless transitions into business operations coordinates stakeholder engagement to build understanding alignment and support for upcoming changes and ensures operational readiness so that new processes systems and workflows are integrated effectively into day-to-day operations. It also fosters clear communication and builds capability across TA teams supporting confident adaptation to change while maintaining high service standards.

• Drive the Transfer Agency change agenda leading operational readiness and enablement strategies to ensure successful delivery of business transformations system migrations and process changes.

• Assess readiness across business units identify gaps and implement targeted strategies to align people processes systems and controls with organisational objectives.

• Develop and execute comprehensive readiness and enablement plans including detailed timelines checklists and risk mitigation strategies to prevent service disruption and ensure seamless transitions.

• Act as the primary liaison between project teams clients operational units and external stakeholders facilitating alignment engagement and clear communication throughout the change process.

• Conduct impact assessments with Client and Business Integration teams to identify process changes resource requirements and training needs ensuring changes are adopted effectively.

• Collaborate with process owners to implement revised workflows SOPs and operational procedures while ensuring compliance with regulatory requirements and internal policies.

• Partner with risk teams to identify potential operational and service risks develop mitigation strategies and implement contingency plans to safeguard service continuity.

• Lead the creation delivery and ongoing support of training and enablement materials to ensure staff competency knowledge retention and confident adoption of new processes and systems.

• Monitor business readiness progress analyse performance against KPIs and provide regular reporting to senior leadership to inform decision-making.

• Conduct post-implementation reviews document lessons learned and continuously refine change strategies to improve operational efficiency and sustain improvements.

• Foster a culture of proactive change adoption driving stakeholder engagement promoting collaboration across onshore and offshore teams and maintaining high standards of client service throughout all change initiatives.

What You Will Bring:

• Proven experience in business readiness change management and organisational transformation including system migrations and process improvements.

• Strong understanding of Transfer Agency operations fund administration and regulatory requirements within financial services.

• Demonstrated ability to lead and coordinate multiple initiatives using project management methodologies such as Agile and Waterfall.

• Excellent stakeholder engagement communication and training skills with experience driving adoption and alignment across teams.

• Over 10 years experience in Transfer Agency operations fund administration or financial services with 5 years leading business readiness and change enablement initiatives.

• 5 years experience in project delivery program coordination or operational transformation initiatives.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.