About Daisy
Daisy is a national leader in smart space installation and services dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively enhancing our clients daily lives through innovative and personalized solutions.
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Position Summary
As a DaisyCare Technician you will be the primary point of contact for clients ensuring their smart space systems operate seamlessly. Your role encompasses performing maintenance troubleshooting issues providing consultancy and coordinating with internal teams to deliver exceptional service.
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Key Responsibilities
Client Engagement: Establish and maintain strong relationships with clients providing guidance on optimizing repairing and upgrading their technology systems.
Maintenance & Troubleshooting: Conduct assessments testing and maintenance of audio-visual networking control systems and security gear.
Service Coordination: Identify quote and coordinate necessary repairs or upgrades ensuring timely resolution of client issues.
Documentation: Accurately document all service activities updates and client interactions using CRM tools.
Collaboration: Work closely with internal and external teams including sales service departments and trade partners to ensure cohesive service delivery.
Administration: Maintain a book of clients adding more when necessary and meeting with leadership to discuss results issues and improvements.
---Qualifications
High school diploma or equivalent.
35 years of experience in AV/Networking/Technology Integration.
Control4 Certification (preferred).
Valid drivers license clean driving record and reliable transportation.
Ability to lift as much as 50 pounds and work in various physical positions.
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Preferred Attributes
Strong leadership accountability and interpersonal skills.
Client-centric and innovative mindset when approaching client interactions.
Commitment to continuous learning and adaptability to new technologies.
Effective proactive problem-solving abilities.
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Compensation & Benefits
Competitive salary based on experience.
Health insurance (Medical Vision Dental).
401(k) retirement plan.
Paid vacation and sick leave.
Opportunities for professional growth and industry certification.
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Work Environment
We offer an alternative 4 x 10-hour day (Monday-Thursday) work week.
Involves traveling to job sites working with tools and interacting with clients.
Daisy maintains a strict smoke alcohol and drug-free policy across all buildings vehicles job sites and whenever representing the brand.