IR L&C Service & Account Specialist

Who We Are

At Corebridge Financial we believe action is everything. Thats why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable empower each other and go above and beyond for our stakeholders.
• We learn improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives enabling our colleagues to make an impact and bring their whole selves to work.

Who We Are

At Corebridge Financial we believe action is everything. Thats why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise scale what works and act decisively for our customers and partners
• We deliver on commitments: We are accountable empower each other and go above and beyond for our stakeholders
• We learn improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future
• We are inclusive: We embrace different perspectives enabling our colleagues to make an impact and bring their whole selves to work

About The Role

The IR L&C Service & Account Specialist ensures complete and accurate onboarding agent validations and commission payouts. This representative will be the main focal point of contact when escalated issues arise and need immediate attention. These individuals are also responsible for providing exceptional support for our Distribution Partners Sales Marketing & Operations department.

Responsibilities

• Work directly with sales and operations when any matter is not proceeding as optimally expected and then proceeding to own the problem until situation is properly resolved to their satisfaction.
• Build strong working relationships with our Sales and Distribution teams becoming the main point of contact for assigned distribution channels. This role further serves to foster an environment of collaboration and commitment to issue resolution.
• Work within and across organization boundaries to identify and resolve issues and remove any obstacles that may exist.
• Represent the key point of contact for Distribution and Sales team for questions concerns and escalated issues from Distribution spanning Licensing and Contracting Underwriting New Business and Customer Service.
• Maintain relationships with sales teams and distribution partners to ensure the communication channels are solid and that all parties are fully informed as needed in all applicable areas.
• Attend key relationship calls and effectively educate agencies/uplines and back office on best practices and resolutions for issues as they arise.
• Serve as a subject matter expert (SME) in one or more areas of focus and be able to work on complex projects within L&C.
• Holistic understanding of Licensing Contracting and Commissions as well as Product knowledge.
• Utilize discretion and judgement to review each request while simultaneously balancing our controls and maintaining relationships in the process.
• Handle special requests in an expeditious manner rushing cases forward as necessary to maintain best possible relationships.

Please note this is not an exhaustive list of all responsibilities of the position and the requirements of the job may change in line with business needs.

Skills and Qualifications

• Associates degree from a two-year college technical school (also known as foundation degree diploma) or equivalent work experience.
• Finance industry knowledge.
• Strong customer service skills.
• Experience with Microsoft Office Products. MS Access/Excel knowledge preferred.
• Excellent problem solving thinking and troubleshooting skills.
• Excellent verbal communication and writing skills.
• Excellent attention to detail and organizational skills.
• Strong teamwork along with interpersonal skills.
• Ability to work independently with minimal supervision.
• Ability to handle multiple high-priority demands competing priorities and multiple-tasks in a fast paced environment.
• Strong presentation skills.

Compensation

The actual compensation offered will ultimately be dependent on multiple factors which may include the candidates geographic location skills experience and other qualifications.

In addition the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package as detailed below.

Work Location

This position is based in Corebridge Financials Amarillo TX or Houston TX office and is subject to our hybrid working policy which gives colleagues the benefits of working both in an office and remotely.

Estimated Travel

May include up to 25%.

#LI-SAFG #LI-CW1 #LI-Hybrid

Why Corebridge

At Corebridge Financial we prioritize the health well-being and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical dental and vision insurance plans as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options which vary by location. In the U.S. our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1 up to $5000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial is committed to being an equal opportunity employer and we comply with all applicable federal state and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability neurodivergence age veteran status or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation growth and profitability. Through a wide variety of programs and initiatives we invest in each employee seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process please send an email to . Reasonable accommodations will be determined on a case-by-case basis in accordance with applicable federal state and local law.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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