Customer Service Specialist I

Customer Service Specialist I

Location: Fort Myers FL Status: Onsite Department: Customer Service

Support Customers Drive Accuracy and Keep Supply Moving

LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Service Specialist I to provide front-line operational and customer support for our healthcare supply chain operations. This role serves as a primary point of contact for customers ensuring accurate order processing proactive communication and timely resolution of issues related to product availability purchasing and fulfillment.

This is a great opportunity for a detail-oriented service-driven professional who enjoys working in a fast-paced environment and making a direct impact on customer satisfaction and operational success.

What Youll Do

Customer Support & Order Management

• Serve as the first point of contact for customer inquiries related to products orders defects and service issues
• Review and complete end-user requisitions and create purchase orders in applicable systems
• Process customer supply orders and ensure timely accurate order placement
• Communicate proactively with customers regarding order status backorders availability and delivery expectations
• Act as an expeditor for assigned customers to support timely fulfillment

Purchasing & Vendor Coordination

• Escalate discontinued items backorders and catalog issues to appropriate internal teams
• Process STAT orders and coordinate courier services as needed
• Support vendor onboarding recalls accreditation activities and other purchasing-related functions

Returns Credits & Issue Resolution

• Manage Return Material Authorizations (RMAs) and coordinate resolution with internal and external partners
• Process credits in accordance with standard operating procedures
• Assist in resolving vendor-related issues damages and fulfillment errors

Collaboration & Continuous Improvement

• Maintain ongoing communication with customers to ensure accuracy and transparency
• Collaborate with File Maintenance CSF and other internal teams to ensure accurate pricing and product data
• Review customer usage trends and recommend stocking or product additions when appropriate
• Participate in team problem-solving and continuous improvement initiatives

What You Bring

Required Qualifications

• High School Diploma or equivalent
• Ability to read write and speak English for work-related communication
• One (1) year of office business customer service purchasing or supply chain experience (preferred)
• Ability to work onsite in Fort Myers FL

Preferred Qualifications

• Experience in customer service purchasing or healthcare supply chain environments
• Familiarity with enterprise procurement or ordering systems
• Lean Management System knowledge (training provided)

Skills & Abilities

• Strong customer service and problem-resolution skills
• Excellent attention to detail and data accuracy
• Ability to multitask and manage competing priorities
• Proficiency with Microsoft Word Excel Outlook and business systems
• Strong keyboarding and data entry skills (45 WPM)
• Ability to work independently or as part of a collaborative team
• Flexibility to work overtime weekends or holidays as business needs require

Why Join LeeSar & CSF

At LeeSar and CSF we support hospitals and healthcare systems across Southwest Florida by delivering dependable supply chain solutions. As a Customer Service Specialist I youll have the opportunity to:

• Play a key role in supporting healthcare operations and patient care
• Build experience in supply chain purchasing and customer service
• Work with cross-functional teams in a collaborative environment
• Grow your skills and career within a stable mission-driven organization

Benefits Package

LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic annual bonus program an HDHP plan at zero cost for associate-only coverage employer contributions to HSA and cost-sharing at all coverage levels employer-paid disability and group life insurance and a 401(k) plan with up to a 5% employer match and immediate vesting plus a Roth option. Additional benefits include dental vision and voluntary plans tuition reimbursement professional development opportunities nine paid holidays and a generous PTO bank.

At LeeSar and CSF our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.

Interested candidates may request the full job description by emailing with the subject line Customer Service Specialist-I