Reservations Manager

EOE/AA/Disabled/Veterans

What are we looking for

This is an exciting time to join our hotel as we embark on a major transition including a full refurbishment and the integration of new systems such as PMS and CRS designed to elevate both the guest experience and our commercial performance. We are seeking a dynamic and forward-thinking Reservations leader to play a pivotal role in shaping the future of our Reservations Department.

To successfully lead our large high-volume Reservations operation you will demonstrate strong commercial acumen exceptional leadership capability and a passion for driving results through people systems and strategy. You will bring a hands-on leadership style combined with the ability to operate strategically in a fast-paced hotel environment.

The ideal candidate will demonstrate the following:

Strong working knowledge of Opera Cloud (PMS) and TravelClick channel management platforms highly regarded

Strong commercial mindset with a track record of driving room revenue conversion and yield performance

Previous experience in a senior reservations leadership role within a large hotel or multi-property environment

Excellent selling capability with a passion for coaching and developing team members in consultative selling and upselling techniques

Exceptional organisational planning and time-management skills in a high-volume environment

Strong analytical capability with experience interpreting booking trends demand patterns and performance reports

A resilient accountable and results-driven leadership style

High attention to detail and a commitment to operational excellence

Flexibility to respond to changing priorities peak trading periods and operational demands

Relevant tertiary qualification in Business Hospitality Management or a related discipline

Benefits

Monthly dry-cleaning allowance

Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON

25-40% off Food and Beverages(subject to individual outlets)

Excellent work environment and culture

Access to Hilton University training offering more than 2500 learning programs

Opportunities for career progression within our team

Career development planning and opportunities

Discounted Bupa health cover

Year-round recognition

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Be a part of Hilton Adelaide and help craft unforgettable dining experiences.

We Are Hilton: Hospitality Integrity Leadership Teamwork Ownership Now!

As Reservations Manager you will oversee the day-to-day operation of the Reservations Department ensuring efficient systems strong distribution management and exceptional service delivery.

You will lead the reservations and groups team to maximise conversion manage inventory and rates across all channels and support the Director of Revenue with hotels overall revenue strategy.

Specifically you will be responsible for performing the following tasks to the highest standards:

• Ensure accurate loading and maintenance of rates packages and availability across all booking platforms.
• Manage all reservations channels including direct online travel agents (OTAs) GDS and wholesale partners to optimise distribution and maximise conversion.
• Oversee reservations procedures ensuring accuracy of bookings billing payment processing and contract compliance
• Lead coach and develop the Reservations Team to deliver exceptional service upselling and conversion performance
• Build strong relationships with customers Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Assist in the recruiting managing training and developing of the Team
• Work closely with the Revenue Sales and Marketing teams to optimise pricing promotions and demand periods
• Monitor booking trends pace reports and market conditions to proactively adjust strategies and drive performance
• Maintain knowledge of the competitive marketplace and ensure the hotel remains well positioned locally

This role plays a key part in the commercial success of the hotel and is central to delivering a seamless guest journey from first enquiry through to arrival.