Associate Director of Program Implementation

About CDI

The Constructive Dialogue Institute (CDI) is a non-partisan non-profit dedicated to equipping the next generation of Americans with the skills to communicate and collaborate across lines of difference. Since its founding in 2017 CDI has partnered with more than 150 colleges and universities nationwide offering an evidence-based suite of programs designed to reach stakeholders at every level of a campusfrom presidents to incoming studentsto create campus cultures of inquiry and dialogue. CDI was co-founded by psychologist Jonathan Haidt the bestselling author of The Righteous Mind and The Anxious Generation.

About the Role

The Associate Director of Program Implementation will report to the Senior Director of Program Implementation and work closely with the Program Managers to support the successful implementation of CDIs offerings tools and resources on college campuses across the country. This position will focus on relationship management of an assigned portfolio of partner campuses guiding each campus through the stages of implementation (planning implementation learning and refining retention and renewal and contracting). The Associate Director of Program Implementation will also be a skilled project manager ensuring on-track execution and communications for internal and external audiences and play a key role in data tracking and processes.

The position may require some travel approximately 3-5 days per quarter.

Responsibilities

Implementation and Relationship Management:

• Serve as the relationship owner for an assigned portfolio of confirmed campus package institutions.

• Leverage subject matter expertise to manage the implementation cycle for assigned portfolio of partners leading each partner through a planning process that results in a clear concrete implementation plan for embedding CDIs suite of offerings and resources within their campus community.

• Provide consistent stewardship and support to each partner to ensure they are able to effectively implement CDIs programs identify and address challenges and promote engagement completion and saturation.

• Develop in collaboration with other teams and distribute resources that support partners in deepening their work with constructive dialogue.

• Track per cycle and year-over-year implementation progress for partners using internal tools such as HubSpot and Asana ensuring data is accurate and accessible and able to be monitored against OKRs and growth strategies.

• Provide timely professional and tailored communications to partners in the form of emails newsletters and other media.

• Lead renewal strategy and contracting for individual portfolio of partners contributing to an annual average of 85% retention for all partner accounts.

• As needed lead Professional Learning Communities and other Communities of Practice for partners.

• At the direction of the Senior Director of Program Implementation provide implementation support including logistical and product support for other partners within the Growth portfolio such as workplaces high schools etc.

Strategy and Growth:

• Gather and analyze feedback learnings and data from partners throughout the year to provide a holistic view of assigned portfolio and recommendations for future work.

• Develop subject matter expertise on higher education particularly in the pathways in which CDI works and constructive dialogue and stay abreast of trends and developments in the field.

• Support retention renewal and expansion efforts including contributing to the build and execution of renewal and partner retention strategies

• Identify process inefficiencies and areas for optimization in partnership management implementation procedures and implementation resources and contribute to the development of resources and optimizations.

Cross-Functional Collaboration:

• Coordinate implementation needs across multiple team members and departments fostering collaboration alignment and shared understanding of processes projects and objectives.

• Collaborate closely with Growth team members (Partnerships Live Programs) and Product Education Research and Operations teams to ensure seamless alignment of goals and effective execution of CDI programming.

• Represent the voice of the partner and partner themes with other teams at CDI.

About You

• Relevant experience: 57 years in partnership management program implementation or related roles across nonprofits higher education or EdTech; including at least 1 year working directly in or with higher education.

• Relationship builder: Exceptionally strong at building authentic durable relationships with partners and stakeholders.

• Comfort with complexity: Able to navigate large complex organizations while balancing multiple priorities.

• Clear communicator: Strong written and verbal communication skills; able to explain complex ideas say no with tact and build rapport virtually.

• Confident presenter: Skilled at developing and delivering presentations for diverse audiences.

• Organized project manager: Proven ability to manage multiple tasks priorities and stakeholders simultaneously with an eye to detail.

• Analytical thinker: Able to extract meaningful insights from data to inform decisions.

• Education: Bachelors degree or equivalent practical experience.

• Bonus: Experience with CRM tools (e.g. HubSpot) and project management software (e.g. Asana).

Benefits

• Compensation $95000-$105000

• A Mission-Driven Culture we practice what we preach so our work culture is characterized by intellectual humility continuous improvement and open-mindedness

• Remote-First CDI was founded as a remote-first organization and we work hard to maintain a strong team culture across vast distances

• Unlimited PTO as well as 13 company holidays

• Remote Work Support up to $500 reimbursed for home office equipment (like desks chairs or webcams) and up to $50/month reimbursed for home internet or cell phone expenses

• Other Benefits employer-supported health vision and dental plans subsidized parental leave 3% 401k match short- and long-term disability insurance life and AD&D insurance $1000 annual professional development budget