Manager Regional Service West
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Main Responsibilities & Tasks:
Manage an effective service and / or technician team ensuring that service levels are met for customer visits
Provide service and customer support through the technicians and manage escalations
Develop the service sales business with existing and new customers focusing on securing new service contracts
Recruit train and manage technicians as well as third part service partners
Manage cost and revenue budgets against annual targets
Diagnose errors or technical problems and determine proper solutions to key customers
Produce timely and detailed reports on service and revenue performances
Take care of workshop service deliveries including maintenance repair and calibration
Ensure accordance with internal processes and local health and safety regulations
Track and manage supply stock and quality of spare parts and organize close communication with external suppliers
Liaise with all relevant stakeholders and other relevant departments if needed e.g. Administration technical support quality etc.
Be responsible for analyzing for product and service quality issues and communicate with technical and quality teams
Qualification & Skills:
Academic degree in engineering (mechanical electrical or similar)
Minimum 5 years of work experience in service and at least 2 years in a team lead role
Good communication skills
Leadership skills
Organized and able to prioritize tasks effectively
High customer-orientation
Proven software skills e.g. Microsoft Office
Knowledge on ISO 17025 / USP / OIML related to lab equipments
Fluent in English
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.
