Test Center Manager-Montreal,QC

Pearson VUE () is the global leader in computer-based testingfor informationtechnology academic government and professional testing programsaround theworld.

Pearson VUE provides a full suite of services from test development todata management anddelivers exams through the worlds most comprehensive andsecure networkof test centers in more than 180 countrieswhere we validate the skillsand knowledgeof millions of individuals every year.

Pearson VUE offers a great environmentto startor grow your careerwe are now hiring for aTest Center Manager to join our team based inMontreal QC.

Pearson VUE is a business of Pearson the worlds leading learning company with global-reach andmarket-leading businesses. Pearson is listed on both the London and New Yorkstock exchanges(UK: PSON; NYSE: PSO).

Responsibilities

Expand your career at Pearson VUE in our entry level Test Center Manager position forourMontreal QClocation. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators provide job coaching and fair performance appraisals to current employees.

Greeters assist OnVUE candidates with checking into their exam. Once the candidate has completed the pre-check in a greeter is responsible for reviewing the candidates ID headshot and environment photos to ensure they meet our requirements. Greeters also confirm that the candidates testing space is secure prior to releasing the exam. They may also assist with basic troubleshooting if the candidate experiences technical issues.

Proctors are responsible for monitoring OnVUE candidates throughout the duration of the exam. They are also responsible for responding to and reporting candidate misconduct including but not limited to attempting to steal exam content and/or cheating. Proctors may assist with basic troubleshooting if the candidate experiences technical issues during their exam.

Online Proctoring Greeters and Proctors

Roles and Responsibilities:

• To validate candidates records uploaded under check-in process
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
• To supervise candidates during the testing session using video streaming and a remote administration console.
• To monitor for any suspicious or noteworthy activity and communicate with candidates if needed.
• To make sure that the candidates are following all testing policies and are not risking exam security.
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
• To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Schedule Requirements

• Our ideal candidate demonstrates flexibility and teamwork.
• Ability to work25-35hours per week with an expectation to work more hours as must be available to work various shifts between the hoursof7 am to 9 pm variousshifts as scheduled any day Monday through Saturday.
• Ability to work approximately2-3Saturdays per shifts would be infrequent but apossibilityif the need arises.
• Available to address operational problems when not at test center.
• Willing to travel across Canada to support the Temporary Test Events 3 times a year

Starting pay is $23.38 per hour for bilingual candidate.

60% of daily tasks are Test Administrator responsibilities:

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees verifies identification and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with lighthousekeeping duties.
• Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains develops and coaches staff.
• First contact for facility issues.
• Ability to multi-task.
• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelors degree or equivalent businessexperience preferred.
• Team leading and training skills and exposure to a testing environment are stronglypreferred.
• Strong communication and customer service skills are a must delivered with focusedattentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
• Intermediate experience in Microsoft Office Suite Windows applications Internet andemail.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet focused environment and hear words spoken in softvoices.
• Ability tolift upto 20lbson occasion.
• Must have the ability to stand for extended periodsof time while escorting candidates back and forth up to 50-100 times per scheduled shiftto and from the testing room.
• Must have the ability to sit for long periods of time.
• Must beable to bend stoop and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly onIDcardsand the computer screen.

Qualifications