Help Desk & Training Specialist (Professional Services Industry)

Baltimore, MD - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Summary:

We are seeking a knowledgeable and service-oriented Help Desk & Training Specialist to support employees in a fast-paced Professional Services environment. This role is responsible for providing technical support onboarding and training new hires and ensuring staff are proficient with firm systems software and technology tools. The ideal candidate understands the urgency confidentiality and client-service mindset required in professional services organizations.

#LAT

Responsibilities:

Help Desk & Technical Support
Provide Tier 12 help desk support for hardware software and system-related issues
Troubleshoot issues related to desktops laptops printers mobile devices and peripherals
Support common professional services applications (e.g. document management systems time & billing CRM Microsoft 365)
Manage user accounts permissions and access requests
Escalate complex issues to internal IT teams or external vendors as needed
Track document and resolve support tickets in a help desk or ticketing system
Training & Onboarding
Conduct technology onboarding sessions for new hires
Develop and deliver training materials user guides and quick-reference documentation
Train employees on firm systems workflows and best practices
Provide one-on-one or group training sessions as needed
Reinforce cybersecurity data security and acceptable use policies
Process Improvement & Collaboration
Identify recurring issues and recommend training or system improvements
Partner with IT HR and management to improve user experience and technology adoption
Assist with system upgrades software rollouts and technology changes
Maintain accurate documentation of processes and training materials

$70000 - $85000 a year

Required Experience:

Position Summary:We are seeking a knowledgeable and service-oriented Help Desk & Training Specialist to support employees in a fast-paced Professional Services environment. This role is responsible for providing technical support onboarding and training new hires and ensuring staff are proficient wi...