IT Operations & Service Delivery Lead

About us:

Make a difference and advance your career by helping deliver some of the UKs most important #tech4good projects making the world a smarter safer greener and healthier place.

Youll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

As a certifiedyoull experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

Founded in 1992 we are a successful growing International digital transformation consultancy. We deliver multi-Queens Award for innovation winning platforms and services that support large-scale digital transformation. Our digital data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence Healthcare Sustainable Environment and Land Asset Management and Digital Democracy.

The Role

Werelooking for anexperienced IT Operations Leadtomanage theglobaltechnology operations delivered byour Corporate Technology Services team (CTS) based in Altrincham.

This is a pivotalleadership and managementroleoverseeing the IT servicesthat underpinour entire organisation offeringyou the opportunity to own shapeandinfluence how our technology servicesare delivered andevolvein line with our strategic roadmap.

Operating in a fast-pacedenvironmentyou will work in close collaboration withour EngineeringLeadto ensure that our IT services provide an exceptional user experience to our staff support our global growth are effectively governedto defined SLAsKPIsand standards and are secureandresilient.

Youllbe trusted tolead andmanageour team of Infrastructure Engineers and to act as a figurehead for thedepartment working in partnership with Directors and business stakeholders to proactivelyidentifyneeds deliver technology-enabled business change and resolve issues.

Whilst we welcome applicants from ahands-ontechnical/ITinfrastructure background it is important tohighlightthat this is primarily an operational leadership and management role focusing on team leadership and development IT service management and governance and business stakeholder management.

Responsibilities

• Team leadership coaching mentoring and line management.

• Internal stakeholder engagement and management up to Director level.

• Managing day-to-day planning and delivery of IT services to defined SLAs and KPIs.

• Managing compliance to ITIL ISO 9001/27001 and Cyber Essentials standards.

• Management reporting.

• Supplierselection relationship and performance management.

• Planning and governing the delivery of IT change projects and initiatives.

Essential Skills:

• Experience leading developingandlinemanaging IT teams of5-10 people.

• Experience ofproactivelycollaborating withand managing business stakeholders toidentifyneeds resolve issues and manage change up toDirectorlevel.

• Experience leadingmanaging and reporting onITservicedeliveryspanningService Deskincident management problem management and continual improvement to definedSLAsandKPIs.

• Experience collaborating with IT Architects and Engineers to shape and influence IT and technology roadmap in line with broader business plans.

• Experienceplanning and governing thedelivery of ITchangeprojects and initiativeson time andto budgeteffectivelymanaging risks assumptionsand dependencies.

• Practical experience and knowledge ofcomplying withITIL ISO 9001/27001andCyber Essentials Pluspolicies and standards.

• Experienceinidentifying selecting onboarding and performance managingsuppliersandsubcontractors.

• Excellent work planningprioritisationtime managementand attention to detail.

• Punctuality reliability and a clear commitment to your role.

Desirable Skills

• Experience managing and scaling IT services for professional services firms.

• Experience of Microsoft Azure cloud-based IT services.

• Experience of networktechnologies (firewalls VPNs Wi-Fi etc).

• Experience of managing third-party cloud services (e.g. Jira Confluence etc).

Key competencies for success

• A passion for user-centred IT services service quality and technical innovation.

• A natural collaborator with strong interpersonaland communicationskills.

• A positive and constructive outlook.

• Resilientand adaptable ableto work effectively infast-pacedenvironments.

• Soundcommercialawareness risk awarenessandprofessional judgement.

Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• InformedACADEMY We offer excellent career development opportunities through our award-winning personal and professional development programmes including support with professional certifications.
• Industry leading health and wellbeing plan We partner with several wellbeing support functions to cater to each individuals need including 24/7 GP services mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

*Qualifying period applies

Culture

We are proud to nurture a workplace culturethat is diverse inclusive rewarding and egalitarian.

We strive to live up to our values of Innovation Excellence and Integrity by thinking about things differently always doing our best and acting in good faith at all times.

Were a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems particularly where place location or geography are important.

Our workplace culture reflectshow we go about our work the type of work that we choose to do and our commitment and contribution to the sustainable social environmental and economic development aims of the communities that we are part of.