Site Operations Coordinator

As a Site Operations Coordinator you will play a pivotal role in shaping the customer journey on . You will coordinate content updates plan site execution and ensure site stability while driving optimisation of user experience and sales. Working within the Site Operations team you will oversee incident management development processes and reporting tomaintainsite speed and performance always upholding COSs standards of quality. 

• SiteContent Update& Activations: Partner with the Digital Experience Assistant to implement weekly site plans aligned with regional strategies and marketing calendars. Manage promotions and commercial launches ensuringtimelyupdates to site content via CMS (Storyblok). 

• Site Translation Management: Oversee content across 19 European websites in 7 languages collaborating with the Language team to ensure accuracy consistency and brand alignment. 

• Product Enrichment: Work closely with the Regional Merchandising team to maximise product selling potential by ensuring new products are fully enriched and shoppable as soon as stock becomes available. 

• Marketing Alignment:Work closely with Digital Marketing channel representatives tomaintaina consistent and relevant customer journey across all touchpoints ensuring products are live across all markets in newsletters and campaigns. 

• Promotion & Voucher Management:Partner with CRM PR and Affiliate teams to create and manage promotional codes that align with marketing activations. Coordinate with Merchandising to plan and execute actions during sale and promotion periods. 

• Performance Monitoring: Produce weekly performance reports track KPIs (e.g. site speed bounce rates) and deliver actionable insights through competitor analysis and benchmarking. 

• Testing & Optimisation: Initiate execute and analyse A/B tests on site functionalities checkout processes and conversion points to drive improvements aligned with business goals. 

• Technical Collaboration: Work with Global Product and Business Tech teams to launch new features troubleshoot issues andvalidatedigital product changes. Support execution and prioritisation of the digital roadmap ensuring smooth implementation of new functionalities. 

• Incident Management: Report evaluate and prioritise service interruptions providing visibility to stakeholders and ensuring efficient resolution and recovery. 

• Cross-Functional Projects: Contribute to CRO SEO and digital expansion initiatives. Coordinate cross-functional forums with Digital Experience E-commerce Operations CRM and Merchandising teams to set priorities that enhance selling performance and deliver value to COS customers. 

Qualifications :

QUALIFICATIONS 

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciateabove and beyondanything else. We areopen-mindedandcurious we dare to bedifferent we believe inconstantimprovementand weempower and trustyou to take ownership. Our values are part of who we are what we stand for and how we act. 

What you need to succeed 

• PreviousE-commercesite managementand publishing experienceviaCMS platforms 

• Sales driven andresultorientedwith a passion for the digital landscape 

• Ability to take ownership and effectively manage multiple priorities and projects 

• Strong analytical mindset with experience in performance reporting and A/B testing 

• Excellent planningorganisationalandproblem solvingskills 

• Curiousproactiveand eager to learn andidentifynew ways to drive results 

• Familiarity with analytical tools such asGoogle AnalyticsandPower BI 

• Proficiencyin Microsoft Office 

Additional Information :

This is a full-time permanent contracted of 39 hours a week based at our Regional Office in London.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to this London based colleagues also receive  

• 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust  
• Private health & dental care

Inclusion & Diversity

At COS were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

Company Description

About COS: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship innovation and materiality collections are created with a mindful approach seamlessly blending contemporary and timeless. Learn more about COS here.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and from the office. While remote working is an integral part of our part of our offer approx. 3 days per week office presence will be required to foster strong collaborations and team work.

Ready to apply Click on the IM INTERESTED link where you can upload your CV securely. Once we have received your application we will keep you updated regularly about the status of your application so please look out for our emails. We encourage you to apply as soon as possible but no later than 27th March.

We are looking forward to hearing from you!

Remote Work :

No

Employment Type :

Full-time