Client Support Manager Client Success Manager

60 Degrees

Job Location:

Cape Winelands District Municipality - South Africa

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

THE OPPORTUNITY THAT AWAITS YOU

Are you the kind of person who thrives on building relationships solving problems and making clients feel like VIPs Do you get a buzz from turning challenges into opportunities and data into insights If so weve got the perfect stage for you to shine!

This isnt just another support job its about being the heartbeat of client success. Youll be part of a team that values innovation continuous improvement and making every client interaction memorable.

If youre ready to bring energy creativity and professionalism to a role where no two days are the same we want to hear from you!

YOUR KEY RESPONSIBILITIES

Owning client relationships like a pro monthly check-ins proactive support and keeping satisfaction sky-high.
Being the go-to problem solver tackling queries escalating technical issues and collaborating across teams.
Ensuring smooth onboarding capturing client data updating SLAs and making sure everything runs like clockwork.
Crunching numbers with flair billing reconciliations and reporting that keeps everything accurate and transparent.
Driving engagement managing communications supporting queries and keeping clients connected.
Leading special projects surveys launches events and innovation initiatives that make a real impact.

OUR REQUIRED EXPERTISE

Degree in Public Relations Communications or any other
4 years in Customer relationship management experience (fintech banking payments preferred)
A natural communicator with strong client-facing skills.
Organised detail-oriented and able to juggle multiple priorities with ease.
Analytical mindset you love interpreting reports and spotting trends.
Problem-solving wizard with escalation management skills.
Cross-functional collaborator who thrives in dynamic environments

For more roles please have a look at our website (). or follow us on LinkedIn (

Required Experience:

Manager

Job DescriptionTHE OPPORTUNITY THAT AWAITS YOU Are you the kind of person who thrives on building relationships solving problems and making clients feel like VIPs Do you get a buzz from turning challenges into opportunities and data into insights If so weve got the perfect stage for you to shine!Thi...