Process Developer Contract Management Specialist

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer -Contract Management Specialist-Management Trainee
The person will be working with Complaint Handling and Field teams where the key responsibility will be to maintain the accuracy of the Installed base by verifying whether the serialized components are installed behind the correct System ID. He/she would be required to search the various databases or get in touch with the Field Engineers or Director of Services to get the correct information like GIB eDHR GLPROD.
Responsibilities
Check/Review Customer Order entitlements at Point of Sale (POS) sales paperwork for the order value determined by GE depending on needs.
Using GE platforms extract new orders and confirm the order paperwork in Sales Force
Review all customers entitlement and service agreement
Using FMV calculator check the correct amount for extended warranty
Maintenance the manual journal tracker for Ext Warranty Value adjustment reconciled with Finance on weekly basis to ensure Journal posted in a monthly basis
Action/Assist with requests regarding issues at time of service request (SR)closure
To assist in reviewing service requests that are pending and action as appropriate
Review and Update the contract details and entitlements
Maintain and share the inputs for contract invoicing with the invoicing team

Qualifications we seek in you!
Minimum qualifications
Bachelors Degree/ High School Diploma
Good written and verbal communication skills
MS Office Experience
Prior working knowledge of Oracle will be preferred
Experience and Understanding of Invoice to Cash domain
Preferred qualifications
Previous working experience in a similar kind of industry will be added advantage
Ensure 100% adherence to SOPs and compliance rules and regulation.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.