Training and Development Leader

At NAYA were on an exciting journey - growing fast sharing authentic fresh and nutritious Middle Eastern flavors and building a team that grows right along with us.

Our mission is to share the Middle Eastern flavors that nourish and inspire us

We are looking for an experienced passionate person to grow with us as we live our mission. If youre ready to lead with heart inspire others and be part of something bigger NAYA is the place to make it happen.

You will love working at NAYA
We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond including:

• Competitive pay to recognize your impact

• Competitive bonus plan

• Paid Vacation time

• Medical dental and vision insurance to keep you healthy and thriving

• Flexible Spending Account

• Commuter benefits to make life easier

• Employee discounts and free NAYA meals because we believe in enjoying what we serve

• Pet Insurance - because we love our furry friends

• Growth opportunities at every level we invest in developing leaders from within

Employee Assistance Pay on Demand Identity Theft Protection and much more!

At NAYA youll find more than a job youll find a community that values you supports your goals and celebrates your success.

The Learning Experience Designer (LXD) is responsible for designing engaging practical and scalable learning experiences that support our frontline and leadership teams across the NAYA system. This role owns the end-to-end design of training in our LMS Opus translating real-world restaurant operations into clear accessible and impactful learning.

Youll partner closely with Subject Matter Experts (SMEs) operators and People & Culture leaders to build blended learning experiencesincluding eLearning video job aids and assessmentsrooted in adult learning best practices and designed for a diverse frontline workforce.

This role is ideal for someone who blends creative instructional design strong technical execution and a deep understanding of how adults learn on the job.

• Design innovative engaging learning experiences using eLearning microlearning blended learning video graphics voiceovers simulations and job aids

• Apply modern instructional design methodologies (ADDIE microlearning scenario-based learning blended learning) to meet diverse learning styles

• Translate complex operational and behavioral concepts into clear learner-friendly content

• Source and/or create visuals images and media that elevate the learning experience and reflect the NAYA brand

• Review and refresh existing training content to ensure accuracy relevance and brand consistency
  
  

• Conduct training needs assessments in partnership with operational and support center leaders

• Collaborate cross-functionally to build scalable curricula aligned to business priorities and KPIs

• Partner with SMEs to develop learning that maximizes retention and on-the-job application

• Build test launch and maintain courses in Opus ensuring accuracy functionality and usability

• Manage LMS content including posting videos animations and images

• Drive LMS adoption and promote a culture of continuous learning

• Proactively update training as processes systems or standards evolve

• Troubleshoot LMS and course issues as needed
  
  

• Measure learning effectiveness through assessments learner feedback dashboards and business metrics

• Evaluate learning outcomes and ensure alignment with operational and people goals

• Apply a test-and-learn mindset to continuously improve content and impact
  
  

• Draft and distribute communications announcing new or updated learning

• Support learners and stakeholders during launches and updates

• Visit restaurants to observe operations validate training effectiveness and gather feedback

• Act as a connector and influencer across teams to accelerate adoption and embed learning into daily work

• Champion a culture of growth agility and continuous learning
  
  

• 3 years of experience designing learning experiences (eLearning video classroom blended learning)

• Strong foundation in adult learning theory and frontline workforce training

• Proficiency with eLearning authoring tools such as Opus Articulate 360 Storyline

• Proficiency with video tools such as Vyond and Camtasia

• Experience managing or working within a Learning Management System

• Ability to juggle multiple projects and deadlines in a fast-paced environment

• Excellent written and verbal communication skills

• Strong organizational skills and attention to detail

• Analytical mindset with a focus on continuous improvement

• Desire to learn and grow with our rapidly growing company
  
  

• Restaurant QSR retail or hospitality experience

• Knowledge of food safety standards QSR operations or hospitality principles

• Degree or certification in Instructional Design Organizational Development Education HR or related field

• Ability to read and write in Spanish
  
  

• Collaborative relationship-driven and solution-oriented

• Self-starter with an ownership mindset

• Curious creative positive and energized by building things from scratch

• Likes to have fun while working hard