Digital Markets CRM Product Manager Vice President
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Job Summary
JP Morgan is seeking a Vice President to lead the build-out of our CRM product within Digital this pivotal role you will thrive in a dynamic collaborative environment that values diversity and inclusion while shaping the future of CRM platforms for our Markets business.
Job summary:
As a Vice President in Digital Markets you will be at the forefront of shaping the CRM Platform that underpins our Markets this role you will define and deliver the essential building blocks of our CRM solution ensuring it is purpose-built to support the complex workflows and dynamic requirements of digital market sales.
You will be responsible for architecting CRM workflows that drive sales productivity client engagement and operational efficiency across the Markets organization which includes designing and optimizing processes for lead management opportunity tracking client onboarding sales pipeline visibility and post-trade client servicing. Your work will ensure that sales teams have the tools and insights they need to build strong client relationships respond quickly to market opportunities and deliver exceptional service.
You will collaborate closely with sales trading technology and operations teams to capture business requirements and translate them into scalable CRM features. By leveraging data automation and AI-driven insights you will enable seamless integration of CRM workflows with other digital platforms ensuring a unified experience for users - your leadership will be instrumental in driving adoption continuous improvement and innovation within the CRM ecosystem positioning JP Morgan as a leader in digital market sales.
Job responsibilities:
- Develop and refine CRM workflows for lead generation sales pipeline management client onboarding and post-trade support tailored to the unique needs of digital market sales teams.
- Ensure the CRM platform empowers sales teams with real-time data actionable insights and automated processes to maximize efficiency and client impact.
- Architect seamless integration between CRM and other digital platforms such as trading systems analytics tools and client portals to provide a holistic view of client interactions and sales activities.
- Champion intuitive user-centric design that simplifies complex sales processes and enhances productivity for front-office teams.
- Establish feedback loops with users to identify pain points prioritize enhancements and drive ongoing optimization of CRM workflows.
- Incorporate AI machine learning and automation to streamline repetitive tasks surface opportunities and deliver predictive insights that support proactive sales strategies.
Required qualifications capabilities and skills:
- Minimum 5 years of experience in Product Management with a strong track record of delivering successful products.
- In-depth understanding of the Markets business.
- Strong technical abilities with experience in defining and delivering core platform components.
- Proven ability to manage complex projects and deliver results in a fast-paced environment.
- Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
- Strategic thinker with a customer-centric approach to product development.
Preferred qualifications capabilities and skills:
- Experience in CRM systems.
- Familiarity with AI/LLM frameworks and mobile product development.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
