Senior Customer Solutions Manager, Global Healthcare & Life Sciences

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses accelerate innovation become more agile and lower costs.

At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully. Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing self-paced learning instructor-led training mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.

Key job responsibilities
You will take end-to-end ownership of a diverse range of projects and initiatives interfacing and influencing amongst the other core account groups (Sales Support Solutions Architecture and Professional Services (ProServe)) product/engineering teams and customer teams
You will establish a deep understanding of your customers business vision culture and processes and evangelize AWS services and influence customers to adopt the right solution at the right time
You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas tools and mechanisms
You will serve as the customers cloud journey coach and be the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams
You will leverage your communication program management technical operations and transformation acumen to earn trust with your customer understand their strategic goals translate them into executable plans ensure programmatic governance and deliver successful often industry changing customer outcomes on AWS services


A day in the life
We help large global HCLS organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within HCLS firms. At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Chicago - 153600.00 - 207800.00 USD annually
USA WA Seattle - 153600.00 - 207800.00 USD annually