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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals couples and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:
1. Assists the Program Manager with management tasks for the assigned program and oversight in the absence of the Program Manager incident reporting to required parties and staff schedule management.
2. Facilitates staff meetings coordinates with other managers in Community Healthlink participates in Community Healthlink Management Team and participates in Manager meetings and other agency and program meetings as assigned.
3. Ensures compliance with all relevant laws regulations contractual obligations licensing standards accreditation standards for which the assigned program is responsible for.
4. Maintains client records administrative records and supervision records consistent with agency and division policy and relevant laws regulations and other standards.
5. Is responsible for staff training schedule.
6. Ensures client data is entered into the electronic medical record (EMR).
7. Effectively communicates with consumers staff peers and other professionals.

Standard Management Level Responsibilities:
1. Directs and supervises assigned personnel including performance evaluations scheduling orientation and training. Makes recommendations on employee hires transfers promotions salary changes discipline terminations and similar actions. Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction guidance and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism respect tolerance civility and acceptance toward all employees patients and visitors.
6. Integrates diversity into departmental objectives such as hiring promotions training vendor selections etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission DPH (Department of Public Health) etc. Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies quality assurance programs safety and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies procedures and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains regular reliable and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:
Required:
1. High School Diploma.

Preferred:
1. BA in the field of psychology mental health or related field.

Experience/Skills:
Required:
1. Minimum two (2) years of experience in substance use mental health or related field.
1. Excellent verbal written and computer skills.
2. Must be able to pass a CORI background check.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:
1. Must be able to move about the space periodically during the shift.
2. Must be able to work on a computer 50% of the shift.
3. The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.