Assistant Director of Loan and Federal Work-Study

Title: Assistant Director of Loan and Federal Work-Study
Division Name: Academic Affairs
Department: Financial Aid Office

Job Summary

The primary responsibility of this position is to supervise the loan area staff and ensure efficient operations. This role manages and oversees the accurate awarding disbursement reconciliation and auditing of private and federal loan programs totaling more than $100 million as well as administering all loan programs and the Federal Work-Study program. Additional responsibilities include reviewing ISIR comments and loan aggregates to ensure compliance with federal loan awarding requirements.

Key duties include providing staff training identifying and resolving deficiencies in loan and Federal Work-Study processing researching solutions creating test scenarios performing data mapping and managing projects. Project management tasks involve defining timelines establishing goals and setting measurable outcomes. This position also assists the Associate Director with system testing creates change requests and collaborates with Administrative Technology on new system development.

Further responsibilities include coordinating with financial aid teams and campus departments to update policies and procedures in compliance with Title IV regulations. Compliance duties encompass monitoring enrollment reporting auditing Return of Title IV processing responding to Borrower Defense and fraud claims and managing FVT and GE reporting. The role also involves developing queries reviewing system data and configurations and conducting internal audits of the student information system. Additionally this position serves as the primary contact for private and alternative lenders.

Additional Information

University Benefit Highlights:

- Insurance benefits including health dental vision and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here: Rate / Pay Rate

$5039 - $5834 per month

Required Qualifications

1. Bachelors (or higher) degree in business communications humanities social sciences or a closely related field to the position.
2. Four (4) years (48 months) of full-time or part-time equivalent professional experience working in student services financial aid/loans or a closely related field within higher education or a related agency.

Preferred Qualifications

1. Masters degree
2. Experience using a query language to develop reports
3. Experience with Peoplesoft/Campus Solutions
4. Demonstrated knowledge of federal and state financial aid regulations.

Work Hours

Core hours are Monday through Friday 8am to 4:30pm.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis
2. Reman at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

February 2026

Required Applicant Documents

Resume
Reference List - 3 or more professional references
Transcripts - See Special Instructions section for additional options

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Special Instructions for Applicants

Please fully complete the entire application including but not limited to the education and work history portions. Be specific on your work history including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however it will be converted to a full-time equivalency to determine combined length of experience. Please do not put see resume in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed order to be eligible for Veterans Preference points on the exam appropriate military service documentation such as a DD214 must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011 Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position you will receive a score calculated based on your education and experience and your name will be placed on the active employment register by exam score. After the application deadline the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois drivers license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Contact Information for Applicants

Mackenzie Chapman
Human Resources

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system please call Human Resources at .