INTERNAL ONLY Facilitator- WorkBC Cloverdale

INTERNAL OPPORTUNITY ONLY

MOSAIC operates on traditional and unceded Coast Salish Territories the ancestral lands of the sḵwxwú7mesh selílwitulh xʷməθkʷəyəm qiqéyt scəwaθən məsteyəx kʷikʷəƛəm qicəy qʼʷa:nƛʼən SEMYOME Sólh Téméxw (Stó:lō) Stzuminus WSÁNEĆ and Matsqui nationswhere we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees) the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.

Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivatedFacilitator to join our WorkBC Surrey Cloverdale team!

Seize this opportunity! Your dedication will be instrumental in transforming and positively impacting the lives of our clients on their employment journeys. Not sure if youre 100% qualified We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.

POSITION FUNCTION:

TheFacilitator develops and delivers classroom instruction to WorkBC clients that results in improved employability and successful job attachment outcomes. As workshop facilitator you love working with people to connect their strengths and skills with opportunities that can help them find knowledge confidence and networks to support their ability to find and retain your role you are dedicated to developing and delivering effective classroom instruction to clients helping to improve their employability. You are highly skilled in communication enjoy empowering people with learning opportunities and work effectively as part of a team.

KEY RESPONSIBILITIES:

• Understands the WorkBC program service policies and contractual obligations and the role a facilitator plays in achieving program goals (i.e. KPMs and contractual outcomes).
• Facilitates group-based workshops online and in-person to a variety of client groups including clients with barriers to employment.
• Facilitates group based on specialized projects targeting Industry and NOC.
• Conducts one-on-one support to clients needing extra support on resume and cover writing.
• Assists clients with interview preparation by conducting mock interview.
• Collaborates with Job Developers and Employment Counsellors on clients employment.
• Uses updated technology and different virtual workshop delivery methods.
• Maintains knowledge of the unique needs of program participants and related activities/services.
• Utilizes a variety of effective teaching methodologies and regularly develops updates curricula.
• Creates an inclusive and supportive learning environment for clients.
• Keeps up to date on labour market information and trends.
• Develops and delivers classroom instruction to improve adult learners employability.
• Participates in case conferences team program departmental and all-staff meetings in- service training and other training as required.
• Supports clients in the development of effective resumes networking accessing the hidden job market and other online job search activities.
• Engages clients to participate and is skilled in de-escalating behaviors in a group-based setting workshop.
• Works closely with other members of the team such as employment counsellor and job developers.
• Other duties as assigned by the Program Coordinator or Manager.

MINIMUM QUALIFICATIONS:

• A post-secondary degree certificate or diploma in a relevant field (human resources management career development counselling social work psychology adult education) or completion of course work in related fields or 2 or more years of demonstrated experience in:
  • Facilitating and delivering workshops such as basic life skills/essential work skills programs.
  • Coaching and mentoring clients.
  • Working with individuals with complex barriers and a broad range of cultural backgrounds.
  • Providing customer service and resolving issues both in-person and in a virtual service delivery system.
• Current and satisfactory Criminal Record Check required.
  
  

DESIRED SKILLS AND QUALIFICATIONS:

• Able to build rapport with clients from all walks of life.
• Excellent interpersonal and written communication skills.
• Ability to work cooperatively in a team environment.
• Proficiency in Microsoft Office suite Teams database software and able to operate standard office equipment.
• Excellent problem-solving collaboration and organizational skills.
  
• Tactful discrete diplomatic patient flexible and possesses cultural sensitivity and excellent judgment.

BONUS SKILLS/CERTIFICATIONS:

• Career Development Practitioner certified will be considered an asset.
• Curriculum Development experience will be considered an asset.
• Ability to speak a second language will be considered an asset.
• Experience with Integrated Case Management (ICM) system will be considered an asset.
• Personality Dimensions certification considered an asset.

COMPENSATION: $28.58 - $31.03 per hour

HOURS:

Full-time position (35 hours per week)

The successful candidate is required to work from Monday to Friday from 8:30am to 4:30pm and occasionally on Saturdays. Candidate must be able to commute to 202-th Ave. Surrey British Columbia V3S 1C7.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: by 4:30pm Feb 4 2026

IMPORTANT NOTES:

• MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
• Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceandCode of Conduct.As of September 18 2023MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
  
  

Required Experience:

Manager