Customer Support Executive

The NielsenIQ (NIQ) Customer Success team supports FMCG manufacturer clients by helping them use NIQs AIpowered tools data and platforms effectively. We build strong client relationships and ensure smooth highquality service.

We are looking for a Customer Support Executive in Serbia to support client-facing tasks.

RESPONSIBILITIES

• Manage daily communication with FMCG clients and contribute to high client satisfaction.
• Build strong client relationships and understand their priorities.
• Support the rollout and adoption of NIQs automated service and AIpowered BI platforms (Discover NIQ Service Suite).
• Troubleshoot client questions related to data quality trends methodology and NIQ products.
• Handle escalated inquiries including those related to operational topics.
• Create knowledgebase articles to reduce repeated questions and guide clients toward selfservice.
• Support sales teams with opportunity identification pricing and documentation.
• Stay up to date on NIQ products methodology and FMCG industry trends.
• Collaborate with operations reporting and data science teams to address client needs.
• Perform basic analyses and deliver insights and recommendations for FMCG clients.

REQUIREMENTS

• Strong client service orientation
• Technical proficiency and excellent communication skills
• Proficiency in Excel PowerPoint and AI (Copilot )
• Strong organisational and interpersonal skills
• Fluent natural English communication (written and spoken)

Education & Experience Requirements:

• University degree or finalyear student
• Analytical mindset and strong numerical skills

WHAT WE OFFER

• A diverse and inclusive work environment
• Access to the NIQ Learning Academy - Ongoing skill development and training
• Global exposure and crossmarket collaboration
• Engaging and challenging work with leading global and local FMCG clients
• A culture based on performance and recognition

If you want to grow in analytics client success and AI-powered tools wed love to hear from you!

#LI-Hybrid

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time