IT Operations Engineer

Were looking for a hands-on IT Operations Engineer who doesnt just run systems but actually owns services
and solutions like Google Workspace Enterprise Island Secure Browser etc.

Youll join the SMG Central organization and take responsibility for the technical implementation and
operational excellence of central IT services and applications. Youll work closely with Business and Central
Units act as a technical sparring partner and make sure new tools dont just get introduced but actually run
reliably in production.

On top of that you will act as the Product Owner for Google Workspace Enterprise owning the platform from
strategy and governance down to operational improvements and problem management.

If you like turning concepts into working stable solutions and continuously improving them this role is for you.

What will you do

Product Owner Google Workspace Enterprise

• Own the Google Workspace platform end-to-end.
• Define configuration standards governance and security policies.
• Manage roadmap and backlog (features improvements standardization).
• Coordinate with Service Desk and Workspace team for structured problem management.
• Drive automation lifecycle management and continuous improvement.
• Ensure alignment with identity security and compliance requirements.
• Take over L3 Cases conserning Goolge Workspace Enterprise

Own & Run Central Platforms

• Take full ownership of selected central applications and services.
• Ensure availability performance monitoring and operational stability.
• Define and maintain documentation runbooks and operational standards.
• Improve reliability and reduce recurring incidents through root cause analysis.

Drive Technical Implementations

• Translate business needs into scalable technical solutions.
• Lead technical rollouts of central tools and applications.
• Ensure operational readiness before go-live (monitoring support model access model documentation).
• Coordinate handovers into stable operations.

Incident & Problem Management

• Act as an escalation point for complex operational issues.
• Perform root cause analysis and implement sustainable fixes.
• Identify systemic weaknesses and proactively improve them.
• Work closely with Service Desk (L1/L2) and external partners where needed.

Evaluate & Integrate New Solutions

• Run technical evaluations and PoCs.
• Assess operational impact scalability and security implications.
• Ensure new tools fit into the existing architecture and support model.

Improve & Automate

• Identify inefficiencies and automate recurring tasks.
• Improve monitoring alerting and observability.
• Reduce manual work through scripting and process optimization.

Qualifications :

What should you bring

Education & Background

• Bachelors degree in Computer Science Information Technology or a comparable field (or equivalent practical experience).
• Minimum 5 years of experience in IT Operations Systems Engineering.
• Strong understanding of IT service operations (Incident Problem Change Management).
• Experience running business-critical services in production environments.
• Networking fundamentals (LAN WAN WiFi TCP/IP DNS DHCP)
• Firewall concepts and network security principles
• Identity & Access Management (SSO MFA directory services)
• Cloud-based SaaS environments
• Hands-on experience with Google Workspace (Enterprise) administration is a strong plus.
• Experience with automation and scripting (PowerShell Bash Python or similar).
• Understanding of monitoring logging and observability concepts.

Mindset & Way of Working

• Strong ownership mentality you take responsibility end-to-end.
• Structured solution-oriented and pragmatic.
• Able to communicate clearly with both technical teams and business stakeholders.
• Comfortable working in cross-functional environments.
• Fluent English German is a plus

Additional Information :

Benefits youll love

• Be a part of well established Swiss-based subsidiary in Belgrade
• We value work-life balance and employee happiness. Thats why we grant you hybrid work environment and 25 vacation days per year with the option to buy another 10 days in an unbureaucratic process. You get 5 fully paid sick days per year and another 5 days for special occasions
• Lots of team activities and perks
• LinkedIn Learning
• Great equipment competitive salary and a variety of fringe benefits like a gym membership and discounts at local stores
• International team and working environment of talented and fun people
• Stimulating work experience that will allow you to grow both professionally and personally
• Yearly budget for your personal development

Apply now with your CV in English. Feel free to send us any additional documents you think we should read to understand that you are the perfect fit.

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies peoples lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24 Homegate Flatfox    Publimmo  CASASOFT IAZI) Automotive (AutoScout24 MotoScout24) General Marketplaces (  Ricardo) and Finance & Insurance (FinanceScout24 ).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Remote Work :

No