Introduction
Start your Career at DOS!
The Department of States (DOS) responsibilities are found in virtually every aspect of state government: economic development finance transportation housing education culture and quality-of-life issues. Our mission at DOS range from preserving Delawares historical sites and collections to supporting small businesses and entrepreneurs to serving consumers public employees and veterans.
DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.
For more information please visit our websitetoday!
Summary Statement
Principal areas of responsibility include maintaining and updating existing websites to ensure optimal performance and user experience. Manage site plugins test updates and perform routine technical maintenance. Support content planning and publishing cadence ensuring compliant web content. Conduct routine site audits to identify and resolve issues. Apply knowledge of UI/UX principles to support the creation of user-friendly and intuitive web interfaces. Implement web accessibility standards to ensure inclusivity for all users. The position will serve as the main point of contact for technical inquiries originating from clients upholding a high standard of customer service. Collaborate with cross-functional teams to define design and implement new website features and functionality. Areas of responsibility include monitoring the GIC mailbox maintaining the online Public Meeting Calendar providing user training and responding to service requests. The position will engage with internal team members and state and local government entities.
Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
- Six months experience using basic HTML Cascading Style Sheets or JavaScript to create update and edit website content.
- Six months experience in WordPress.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
- Assists program managers in the computerization of agency information systems by identifying data/user needs defining applications and making recommendations for new or enhanced automation of program information and computer system requirements and providing information on data available from other states and the federal government.
- Analyzes current automated and non-automated information systems design and performance and recommends new/modified or deleted computer applications to ensure computer systems are in consonance with the agencys informational needs goals and objectives.
- Coordinates with program managers and application support staff to troubleshoot and correct system errors and schedule system development enhancement testing and implementation; may oversee the work of contractors.
- Develops design and programming specifications for automated information processing systems may prepare requests for proposals and evaluate proposals; provides data requirements to application support staff throughout the design and programming phases of a project.
- Plans for and coordinates testing of applications or tests computer applications by creating test data analyzing the systems action and determining critical system performance to ensure applications meet user needs.
- May assist as a team member in the establishment implementation and monitoring of data processing standards for the agency.
- Conducts user orientation and training for modified or new information system capabilities.
- Designs and develops reports forms files computer screens and other tools for maximum efficiency and optimum work flow and in accordance with agency requirements.
- Maintains liaison with DTI other state agencies other states vendors and the federal government in order to keep current on and provide input to standards and to plan for the development and maintenance of systems.
- Prepares memos reports and computer operating manuals for use by management and operational staff expressing computerized information systems using charts matrices and graphs.
- Responsible for the security of automated system information authority for assignment of user passwords.
- Develops and maintains system documentation.
Job Requirements
JOB REQUIREMENTS for Information Systems Support Specialist
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Six months experience in information systems analysis and design.
- Six months experiencein conducting information systems needs and requirements analysis.
- Six months experiencein technical report writing.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
IC
IntroductionStart your Career at DOS!The Department of States (DOS) responsibilities are found in virtually every aspect of state government: economic development finance transportation housing education culture and quality-of-life issues. Our mission at DOS range from preserving Delawares historica...
Introduction
Start your Career at DOS!
The Department of States (DOS) responsibilities are found in virtually every aspect of state government: economic development finance transportation housing education culture and quality-of-life issues. Our mission at DOS range from preserving Delawares historical sites and collections to supporting small businesses and entrepreneurs to serving consumers public employees and veterans.
DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.
For more information please visit our websitetoday!
Summary Statement
Principal areas of responsibility include maintaining and updating existing websites to ensure optimal performance and user experience. Manage site plugins test updates and perform routine technical maintenance. Support content planning and publishing cadence ensuring compliant web content. Conduct routine site audits to identify and resolve issues. Apply knowledge of UI/UX principles to support the creation of user-friendly and intuitive web interfaces. Implement web accessibility standards to ensure inclusivity for all users. The position will serve as the main point of contact for technical inquiries originating from clients upholding a high standard of customer service. Collaborate with cross-functional teams to define design and implement new website features and functionality. Areas of responsibility include monitoring the GIC mailbox maintaining the online Public Meeting Calendar providing user training and responding to service requests. The position will engage with internal team members and state and local government entities.
Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
- Six months experience using basic HTML Cascading Style Sheets or JavaScript to create update and edit website content.
- Six months experience in WordPress.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
- Assists program managers in the computerization of agency information systems by identifying data/user needs defining applications and making recommendations for new or enhanced automation of program information and computer system requirements and providing information on data available from other states and the federal government.
- Analyzes current automated and non-automated information systems design and performance and recommends new/modified or deleted computer applications to ensure computer systems are in consonance with the agencys informational needs goals and objectives.
- Coordinates with program managers and application support staff to troubleshoot and correct system errors and schedule system development enhancement testing and implementation; may oversee the work of contractors.
- Develops design and programming specifications for automated information processing systems may prepare requests for proposals and evaluate proposals; provides data requirements to application support staff throughout the design and programming phases of a project.
- Plans for and coordinates testing of applications or tests computer applications by creating test data analyzing the systems action and determining critical system performance to ensure applications meet user needs.
- May assist as a team member in the establishment implementation and monitoring of data processing standards for the agency.
- Conducts user orientation and training for modified or new information system capabilities.
- Designs and develops reports forms files computer screens and other tools for maximum efficiency and optimum work flow and in accordance with agency requirements.
- Maintains liaison with DTI other state agencies other states vendors and the federal government in order to keep current on and provide input to standards and to plan for the development and maintenance of systems.
- Prepares memos reports and computer operating manuals for use by management and operational staff expressing computerized information systems using charts matrices and graphs.
- Responsible for the security of automated system information authority for assignment of user passwords.
- Develops and maintains system documentation.
Job Requirements
JOB REQUIREMENTS for Information Systems Support Specialist
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Six months experience in information systems analysis and design.
- Six months experiencein conducting information systems needs and requirements analysis.
- Six months experiencein technical report writing.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
IC
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