Lead Solution Engineer FireHydrant (A Freshworks Company)
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Freshworks is seeking a Lead Solution Engineer to join our North America Enterprise GTM team. This role will directly support the FireHydrant product partnering with highly technical customers operating complex production-grade systems.
As a Lead Solution Engineer you will work closely with Sales Product Engineering and Customer Success teams to understand customer challenges design technical solutions and deliver compelling product demonstrations. You will engage with both technical and executive audiences translating complex technical concepts into clear business value.
This is a customer-facing technically deep role for someone who thrives in a fast-paced high-growth environment and enjoys solving real-world reliability and operational challenges.
Qualifications :
We recognize that not every candidate will meet every requirement. Successful Solution Engineers at FireHydrant typically bring a strong portion of the following skill set:
Proven experience in a technical pre-sales role
Exceptional communication and presentation skills with a track record of leading engaging presentations and demos for both technical and non-technical audiences
Technical proficiency including hands-on experience with REST APIs and competency in at least one scripting language (e.g. Python JavaScript Bash)
Familiarity with observability platforms CI/CD tooling monitoring and alerting solutions and/or Terraform
Strong collaboration skills with the ability to work effectively across cross-functional teams (GTM Product Management Engineering)
Ability to articulate the business impact and value proposition of technical solutions to key stakeholders
Eagerness to explore and master new technologies and solve complex technical challenges to drive customer success and business growth
- Ability to excel in a dynamic fast-paced environment and quickly adapt to evolving customer requirements and shifting priorities
- Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in our Boston office.
Bonus:
Background in Site Reliability Engineering (SRE) or production operations
Additional Information :
The annual base salary range for this position is $135000 $195000 USD.
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
