IT Application Administrator 1
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Essential Functions
User-Centered Problem Solving & Support
- Partner with program staff and end users to understand their goals and challenges building familiarity with the tools and workflows that support their needs.
- Serve as a first point of contact for user questions or concernshandling them where possible and escalating as appropriate.
- Monitor the progress of each request through resolution and keep end users informed along the way.
- Ask thoughtful questions to clarify needs and support staff in finding practical solutions.
- Coordinate with colleagues or IT to resolve issues efficiently based on urgency and program impact.
- Keep IT management informed of emerging patterns recurring issues or opportunities for system improvements.
QuickBase Application Maintenance & Development
- Assist in maintaining and updating Quickbase applications contributing to enhancements and new features as your understanding of the platform deepens.
- Collaborate with staff to identify opportunities to improve workflows automations and data structures within Quickbase.
- Support the creation of new Quickbase applications aligned with evolving program needs.
- Document updates and system changes clearly for users and colleagues.
Training & Documentation
- Develop clear user-friendly guides FAQs and process documentation to support confident system use.
- Assist in training staff one-on-one or in small group settings offering guidance that reflects a practical understanding of the tools.
- Provide Quickbase-related training and support as familiarity with the platform grows.
Process Improvement & System Enhancement
- Recommend and help implement enhancements that improve usability or streamline program workflows.
- Work collaboratively with IT and program teams to address recurring issues and suggest improvements grounded in user experience.
- Adapt systems and processes to evolving program needs with an eye toward operational efficiency.
Data Assistance for Reporting
- Pull organize and prepare data for program reports and dashboards.
- Conduct data audits to ensure consistency and accuracy.
- Help users understand basic system data structures to improve data quality at the source.
Learning & Growth
- Demonstrate curiosity and initiativecontinuously deepen your understanding of systems programs and tools.
- Take on increasingly complex tasks as you gain experience and insight.
Qualifications :
- Education: Bachelors degree in a related field (e.g. public administration urban planning information systems business or a similar field) preferred
- Experience:
- 13 years of experience supporting end users coordinating projects or working with business applications.
- Experience with data entry reporting or spreadsheets (Excel Google Sheets etc.).
- Experience in customer service administrative support or a program support role is helpful.
- Preferred:
- Familiarity with Quickbase or other low-code platforms.
- Experience in local government housing or planning programs.
Competencies Knowledge Skills and Abilities
- Experience working in QuickBase is preferred but technical aptitude and willingness to learn is required
- Strong interpersonal skills: empathy patience and clarity in communication when working with users to understand their objectives.
- Curiosity and analytical mindsetcomfortable asking why and helping others clarify needs.
- Excellent written and verbal communication with an eye for creating documentation thats approachable and easy to follow.
- Comfortable handling multiple priorities with a focus on delivering helpful timely outcomes.
- Genuine interest in housing and planning systems or programs and a desire to support these areas.
Additional Information :
Salary: $45000-$56268
Salary cannot exceed $56268
Were interested in hiring the best possible candidate for the role. We recognize that experience education and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel youre a good fit please dont hesitate to apply.
Please include:
- Resume
- A cover letter
Please note: Applications will not be considered without a cover letter.
Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :
No
Employment Type :
Full-time
Key Skills
- SQL
- Active Directory
- data integrity
- Application Issues
- PowerShell
- Windows
- Linux
- Sharepoint
- Java
- Troubleshoot
- Procedures
- Setup
- Technical Support
- UNIX
- Application Support
About Company
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,00 ... View more
