Lead Client Solutions Tech Coordinator Work Unit Only Posting
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
WORK UNIT ONLY POSTING- for employees reporting up to work unit 55594
Responsible for providing high quality customer service in multi-site enterprise that continues to evolve in complexity. This position works closely with the leadership team and assists with oversight of work processes and work groups within the department. Responsible for communications between the management team and the staff. Leads team building efforts and fosters an open and creative environment. Requires critical thinking for resolutions of technical and personnel issues that surface in daily operations. Communicates effectively via phone email web chat fax or mail. Manages communication escalations. Assists in resolving a wide assortment of hardware/software technical problems and coordinates problem resolutions to include off hours weekends and holidays. Effectively manages ambiguous situations and determines appropriate course of action. Serves as a subject matter expert of workflows and computer programs used daily by client solution technical coordinators. Facilitates the onboarding of new employees including training mentoring coaching and development. Provides guidance to set up computer systems and requests computer access for new employees as needed. Takes initiative to make recommendations for process improvement. Assists quality specialist with completion of quality reports metrics account audits and KPIs. Maintains document control by writing updating and retiring SOPs as needed. Collaborates with leadership team to provide input for monthly and annual performance review of client solution technical coordinators. Completes projects as assigned by leadership.
**This position is not eligible for visa sponsorship. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**
Qualifications
Bachelors degree OR Associates degree with 5 years relevant experience in DLMP MCL customer service healthcare or helpdesk/call center OR HS/GED and 7 years relevant experience in DLMP MCL customer service healthcare or help desk/call center is required.
Additional Skills and Qualifications:
Experienced Leadership in customer service help desk or a technical support environment is essential. Must be self-motivated to work independently as a leader on multiple tasks as well as work in a team setting. Strong interpersonal analytical and organizational skills are required. Medical Terminology proficiency is preferred. ASCP certification preferred.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- Accomodation
- Analysis
- Hibernate
- Instrument Maintenance
- Arabic
About Company
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive ... View more
