Account Manager – Technology Solutions

IT Management Corp. Dba 101 VOICE

Job Location:

Santa Clara County, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

The Account Manager Technology Solutions is responsible for developing managing and expanding customer relationships across the companys full technology portfolio including 101VOICE cloud communications services and ITMC infrastructure solutions.

This role combines new business development with strategic account management focusing on identifying customer needs guiding clients through the full sales lifecycle and driving longterm account growth. The Account Manager collaborates closely with internal technical teams vendor partners and customers to ensure solutions align with operational requirements and organizational objectives.

In addition to direct sales responsibilities this role includes active partnership with manufacturers and vendor partners to identify joint opportunities coordinate customer engagement activities and support solution demonstrations presentations and partner-led initiatives.

Market Focus

The companys primary gotomarket strategy centers on the SLED (State Local Government and Education) sector including:

K12 school districts
City and county government agencies
Higher education institutions

Additional focus markets may include:

Healthcare organizations
Nonprofit institutions
Select strategic commercial accounts

Opportunity Development & Pipeline Management

Identify and develop new opportunities within assigned territories
Manage leads from SDRs marketing and vendor partners
Build and maintain a qualified pipeline
Manage opportunities from discovery through contract execution
Maintain accurate CRM records and forecasting

Account Management & Customer Expansion

Strengthen existing customer relationships
Identify crosssell opportunities across 101VOICE and ITMC
Conduct periodic account reviews
Advise customer technical and operational leadership

Vendor & Partner Collaboration

Maintain strong relationships with manufacturer and vendor partners
Conduct accountmapping and identify joint opportunities
Participate in joint sales calls demos and partner events
Support partner-led initiatives and enablement activities

Customer Discovery & Solution Alignment

Lead discovery sessions with prospective customers
Assess communication and infrastructure requirements
Align proposed solutions to customer objectives
Work with internal solution engineers to develop solutions

Presentations & Demonstrations

Deliver solution presentations and demos
Communicate value of UCaaS and infrastructure solutions
Support evaluations and stakeholder reviews

Proposal & Contract Management

Develop proposals and pricing aligned with customer needs
Coordinate internal review for accuracy
Present proposals and support evaluations
Assist with contract execution and occasional collections followup

Sales Process Discipline

Ensure accurate CRM documentation
Track pipeline and sales progress
Maintain forecast accuracy and sales process consistency

Performance Expectations

Success is measured by:

Revenue growth across assigned accounts
Pipeline development and opportunity creation
Conversion of qualified deals
Customer expansion and retention
Partnersourced opportunities
CRM accuracy and forecast reliability

Qualifications :

Required Qualifications

37 years in technology SaaS UCaaS telecommunications or infrastructure sales
Proven experience managing complex B2B sales cycles
Strong consultative selling and discovery skills
Ability to manage multistakeholder processes
Strong CRM discipline and organizational skills
Ability to work independently in a remote sales environment

Preferred Qualifications

Experience selling into the SLED market
Experience with UCaaS telecommunications networking or IT infrastructure
Experience working with manufacturer or vendor partners
Familiarity with HubSpot or similar CRM platforms

Professional Attributes

Strong relationshipbuilding and communication skills
Ability to explain technical concepts clearly
High accountability and followthrough
Strong organizational discipline and pipeline management
Selfmotivated effective in a remote environment

Additional Information :

Location: Remote (Californiabased candidates only)
Customer Engagement: Includes regular interaction with IT leaders administrators and operational teams across public sector and enterprise environments

Remote Work :

Yes

Employment Type :

Full-time

The Account Manager Technology Solutions is responsible for developing managing and expanding customer relationships across the companys full technology portfolio including 101VOICE cloud communications services and ITMC infrastructure solutions.This role combines new business development with stra...