Human Services Administrator (HOSS Operations)

Fort Lauderdale, FL - USA

Yearly Salary: $ 87341 - 139397

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Human Services Administratorposition in the Housing Options Solutions and Supports Division (HOSS-D).

General Description

Coordinates social/human services within a large geographic area of Broward County and manages multi-service regional human services facility/facilities.

Works independently under limited supervision reporting major activities through periodic meetings.

Minimum Education and Experience Requirements

Requires a Masters degree from an accredited college or university with major coursework in business health or public administration social sciences human services or closely related field.

(One yearof relevant experience may be substituted for each year of required education depending upon area of assignment.)

Requires four (4) years progressively responsible administrative experience in health care human services social services casework or the provision of social services to children and families including two (2) years of supervisory and/or social service program administration experience.

Special Certifications and Licenses
None.

Preferences

Doctorate Degree in Social Work Psychology Law Public or Business Administration or closely related field
Over three years of supervisory experience working in Homeless Continuum of Care Program.
One year experience as user in Homeless Management Information System
Bilingual English/Spanish or English/Haitian

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Coordinates social or human services for homeless individuals and families who reside within Broward County and manages multi-service regional human services programs; provides supervision to subordinate staff; coordinates staff schedules and work assignments; completes staffs performance reviews and evaluations.

Designs and implements systems to track and gather data for all required reports and program planning; prepares weekly monthly and quarterly reports related to Performance Measures.

Consults reviews assesses and approves direct service interventions; reviews transfers encumbers and maintains section budget; reviews and approves Request for Disbursement packets.

Develops and maintains collaborative relationships with profit non-profit and faith-based agencies academic institutions cities and community groups to identify and implement services to address individual family and community needs and concerns.

Designs implements and maintains a system to collect data to identify and analyze trends for on-going program and service information for reports and planning and to measure program outcomes personnel performance and operational functions.

Assists in development of Division policies and operating procedures and special projects.

Develops implements and recommends strategies to carry out Divisions goals and plans and evaluates services/needs.

Directs the operations of the section including oversight of all contracts personnel and relationships with internal and external groups involved in planning delivery and monitoring of programs and services.

Serves as staff liaison and provides administrative support to various boards and committees; prepares highly complex materials about County services the local system of care and state and national policy.

Develops plans to address community needs including launching new programs and presents recommendations to the division department boards committees and Commission; serves as the Countys representative to high-level funder and stakeholder boards and councils and other groups to plan and evaluate systems of care.

Requires participation in Divisions outreach activities which may occassionally require working after hours and/or on weekends.

Supervision of staff planning directing and establishing administrative policy.

Budget implementation.

May be required to work nights/weekends/holidays.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Competencies

Business Insight

Applies knowledge of business and the marketplace to advance the organizations goals. Maintains ample up-to-date business and industry knowledge in order to make sound decisions for the organization. Understands the policies and other external factors affecting the organization.

Manages Complexity

Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. Offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. Ensures that peoples decisions comply with policies and standards. Integrates analysis experience and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.

Balances Stakeholders

Anticipates and balances the needs of multiple stakeholders. Shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.

Strategic Mindset

Seeing ahead to future possibilities and translating them into breakthrough strategies. Is a strong big-picture thinker; makes frequent clear references to the organizations vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done with a focus on continuous improvement. Encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.

Ensures Accountability

Holds self and others accountable to meet commitments. Helps team hold each other accountable for goals adherence to policies and procedures. Tracks team metrics and milestones redirecting effort as necessary for continued progress.

Manages Conflict

Handles conflict situations effectively with a minimum of noise. Anticipates potential conflicts and addresses them early. Swiftly addresses behaviors leading to destructive conflict; gives guidance on how to handle these situations more successfully; builds greater understanding and appreciation despite conflict.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others desires and concerns; strengthens connections by honoring peoples priorities and passions.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Engages diverse groups by communicating in a way that matches each groups preferences. Listens carefully and probes beneath the surface to gain richer insight on others views.

Organizational Savvy

Maneuvers comfortably through complex policy process and people-related organizational dynamics. Appreciates the main elements of the organizational culture and politics; gives others advice on how to operate effectively. Brings initiatives to the attention of those who can act as champions and advocates.

County Core Values

All Broward County employees strive to demonstrate the Countys four core behavioral competencies.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty integrity and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore if you require assistance due to a disability please contact the Professional Standards Section in advance at or email to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster such as a hurricane or other emergency situation and are expected to perform emergency service duties as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Countys Employee Code of Ethics gift and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public co-workers elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race color religion sex national origin age disability marital status political affiliation familial status sexual orientation pregnancy or gender identity and expression.

Required Experience:

Unclear Seniority

REQUIREMENTS AND PREFERENCESThe Broward County Board of County Commissioners is seeking qualified candidates for Human Services Administratorposition in the Housing Options Solutions and Supports Division (HOSS-D).General DescriptionCoordinates social/human services within a large geographic area of...