Customer Success Coordinator Portuguese and Spanish Speaker

We are looking for a Customer Success Coordinator to join our Americas team! In this position we are looking for an associate who can support customers throughout the Americas.

Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a purpose-driven digital SaaS solution EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement on all levels of our customers procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

Your primary responsibility is to provide both customer and non-customer facing operational management of customers EcoVadis programs in support of the Account Management team.

Your responsibilities will include (but will not be limited to): 

Customer operational management:

• Collaborate with and support 2-3 Account Managers to ensure effective implementation of the EcoVadis solution to a joint portfolio of customers in the US Canada and/or LATAM
• Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
• Operational responsibilities examples include: Platform demonstrations program reports customer trainings Back Office support preparation and/or delivery of data analysis preparation and/or delivery of presentations both independently and/or as Account Manager support
• Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact
• Establish and maintain customer relationships both proactively and reactively (For example responding to incoming requests resolving user issues documenting actions)  
• Support and build advocacy among customer organization including program team champions and buyers by delivering exceptional customer support
• Liaise between customer and other EcoVadis departments (CSR analysts Operations Product Customer support) to solve customer challenges and find  solutions within reasonable deadlines
• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer

Technical & project management 

• Lead and/or contribute to internal projects contributing to the formalization and standardization of CS processes with a positive impact on team efficiency and quality 
• Lead and/or contribute to customer focused projects

Other:

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications :

• 0-2 years successful direct customer experience with large accounts acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain sustainability business)
• Fluency in English Spanish and Portuguese language (both written and oral) is must  
• Excellent excel and data analytical skills
• Ability to summarize data into insights in multiple formats (For example PPT presentations) 
• Computer literate (MS office Google Suite Project management tools)
• Knowledge of procurement systems or SaaS solutions is an asset but not mandatory 
• Interest to work in an international and multicultural environment
• Self-driven results oriented and team player
• Thrives in a fast paced ever-changing environment
• Passionate about sustainability

Additional Information :

• Start date: ASAP
• Full-time position (After probation period) 
• Location: Mexico City 
• Hybrid model: 8 days per month 

In return for your expertise we offer:

• Work from home allowances (one-off IT and Home equipment)
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Annual performance bonus
• Remote work from abroad policy
• Internet and electricity bill allowance
• Health care and life insurance after specified seniority
• Hybrid work organization (from the office or from home)
• Additional day for community service when volunteering
• Career Growth Management 

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you!

Dont meet all criteria Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis regardless of your background.

Can the hiring process be adjusted to suit my needs Yes. We want all candidates including people with disabilities people with long-term health conditions and neurodiverse applicants to feel confident demonstrating their potential. If you require adjustments such as interview questions in advance please inform the hiring team.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. To reduce bias in hiring applicants are encouraged to remove personal details such as photos marital/parental status religion gender postal code university name/graduation date past leave details and nationality (instead confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.

Remote Work :

No

Employment Type :

Full-time