Community and Member Specialist (VCF)

About Vancity Community Foundation:

Vancity Community Foundation was founded on the belief that if we work together we will have the resources we need to build a thriving community.

Everything we do is an investment in community. We believe that if all our assets are invested in building communities where cooperative principles and practices are flourishing and social justice and environmental sustainability are centered the world will be a better place and community well-being will be enhanced.

Our vision shared with Vancity is a transformed economy that protects the earth and guarantees equity for all.

• We implement cooperative principles and practice.
• We believe in social justice and financial inclusion.
• We actively work towards Truth Reconciliation and being an anti-racist organization.
• We are committed to environmental sustainability and climate justice.
• We are a Living Wage Employer.
• We value collaboration innovation integrity equity and community.

Your Role in Supporting Our Community:

As a Community and Member Specialist with Vancity Community Foundation you will be the primary point of contact for members - welcoming them to the space supporting their day-to-day needs and building strong relationships that foster community and connection. Youll plan and deliver events and programming provide warm solutions-focused support and help ensure our shared spaces operations and communications run smoothly so members can do their best work. This role is ideal for someone who is community-minded highly organized and excited to contribute to inclusive member-centred work.

This is a Full-time Permanent role based at our 312 Main head office and will report directly to the Community and Membership Manager. While this position provides a hybrid work arrangement you will be expected to be on-site for events and business demands.

How Youll Make an Impact:

• Planning and executing events and programming that help members connect with each other the broader community and opportunities for professional and personal development
• Developing and supporting impact measurements evaluation tools and feedback loops to understand member satisfaction and improve programming
• Developing and implementing communication approaches that keep members informed and foster positive relationships with neighbors Downtown Eastside residents and community organizations
• Greeting and supporting community members and guests responding to in-person and online inquiries and helping members navigate the space while ensuring consistent front desk coverage during business hours
• Supporting member move-ins and move-outs conducting member orientation sessions for new members and helping maintain high levels of member satisfaction and retention
• Maintaining a clean safe and welcoming environment by keeping meeting rooms common areas and kitchen spaces stocked tidy and set up with functioning A/V equipment
• Coordinating room reservations event bookings and contracts; issuing and following up on event invoices; and maintaining accurate member event and inventory databases
• Responding to member complaints disputes and conflicts in a timely solutions-focused way and supporting special projects tours and operational improvements for the Vancity Community Foundation as required
  
  

What Youll Bring to the Team:

• Bringing 13 years of experience in the non-profit sector or an equivalent combination of lived and work experience supporting community members
• Demonstrating a working knowledge of issues impacting the Downtown Eastside and a desire to engage with and support organizations rooted in this community
• Showing confidence with basic meeting and event room audio-visual equipment and a willingness to learn new tools and systems as needed
• Taking initiative as a self-starter who quickly grasps new information adapts to change and collaborates effectively with the broader team
• Applying strong problem-solving and decision-making skills to resolve issues support members and contribute to the development of new programs and services
• Bringing organized and systematic planning and coordination skills to manage multiple projects member needs and event or meeting bookings in a dynamic environment
• Valuing a range of educational and learning pathways; while no specific degree or certification is required you can demonstrate the knowledge and skills needed to succeed in this role
  
  

Extra Skills That Set You Apart:

• Having experience supervising volunteers or peer staff in a community or non-profit environment
• Bringing additional experience with A/V equipment or event production beyond the basics required for meeting and event rooms
• Having prior experience in a coworking community hub or shared-space environment that centres community-building and collaboration
• Proficiency with platforms such as Avigilon OfficeRND Slack Mailchimp Microsoft Excel and Microsoft Forms
  
  

Youll Thrive Here If You Are:

• Self-starter You take initiative scale up your learning quickly and are motivated to work in a dynamic environment where change is constant
• Community-engaged You have a genuine desire to work alongside the Downtown Eastside community and support organizations that serve this neighborhood
• Solutions-focused problem solver You use sound judgment to resolve issues contribute ideas and participate in developing new programs and services
• Organized and systematic You effectively plan coordinate and juggle multiple tasks ensuring events bookings and shared spaces run smoothly for members

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a salary range of$44700 to $55900 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time.
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

IC