People Operations Specialist
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen in a flexible remote-first dynamic culture with travel health and learning benefits among others. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
Were looking for aPeople Operations Specialistto join our global team. This role is key to ensuring smooth People operations across multiple countries. From payroll and benefits to global mobility and labor relations youll play a central role in making sure our employees are supported our processes run seamlessly and our company remains compliant with local regulations. If youre detail-oriented thrive in dynamic environments and enjoy collaborating with different stakeholders this is the opportunity to make a real impact.
What I will be doing
- Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR Monday Insurance etc.). Submit data to external providers audit final reports and coordinate with Treasury for funding and salary payments.
- Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system Slack and email. Act as the subject matter expert for inquiries regarding payroll discrepancies ax logic and labor rights ensuring a high-quality and empathetic service experience.
- Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A tracking variances and ensuring 100% accuracy in payroll impact.
- Global Labor Relations: Review and update labor documentation including localized contract clauses country-specific requirements etc.
- Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
- Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances including statutory reporting to local authorities the adaptation of contracts to meet localized labor statutes (e.g. probation limits and collective bargaining) and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
- Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process including exit agreements and coordination with legal counsel for claims or lawsuits.
What skills do I need
- 5 years of experience in Payroll People Operations HR Operations or a related field ideally in a multi-country or global environment
- Strong understanding of payroll processes tax compliance labor laws and statutory reporting
- Demonstrated ability to reconcile payroll data audit provider outputs and resolve discrepancies
- Strong analytical mindset with excellent attention to detail and accuracy
- Experience supporting employee queries through systems such as Jira Zendesk Slack or email
- Ability to work with legal teams labor counsel or PBPs on disciplinary actions PIPs and offboarding processes
- Solid organizational skills with the ability to manage multiple countries providers and deadlines
- Strong written and verbal communication skills in English
- Experience in high-growth international companies
- Familiarity with Latin America and EMEA labor legislation
- Knowledge of automation AI tools or workflow optimization (e.g. AI copilots RPA Zapier or data automation tools) to streamline payroll and employee operations processes
- Prior exposure to process improvement or operational excellence initiatives
Nice-to-Have
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
-Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
-Learning & development: get access to a Premium Coursera subscription.
-Language classes: we provide free English Spanish or Portuguese classes.
-Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
*For people based in Montevideo (Uruguay) 55% of the monthly attendance at the office is required. This requirement does not apply to IT and Fraud roles.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
