Inbound Service Coordinator
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Job Location:
Broken Arrow, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
At Ferguson Superstorewe strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Ferguson Superstoreis absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. No experience necessary! If youre looking for a company that seeks growth and opportunity Ferguson is the place for you!
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- 401k
- Hourly bonuses available
Responsibilities
Answer and manage inbound service appointment requests (phone text email online chat)
Respond to all customer inquiries within 30 minutes
Schedule service appointments accurately and efficiently
Collect and document customer and vehicle information
Confirm appointments and communicate details clearly to customers
Maintain accurate records in CRM/DMS systems
Coordinate with service advisors and service drive staff
Qualifications
Customer service or call center experience preferred
Strong communication and organizational skills
Ability to work in a fast-paced environment
Basic computer skills; dealership or automotive experience a plus
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
At Ferguson Superstore we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to wo...
