Assistant Table Games Shift Manager

JOB SUMMARY

Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies procedures Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees.

QUALIFICATIONS

Current Table Games supervisory experience. Qualified candidates must have good analytical problem solving critical thinking and decision making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude professional appearance and be a team player.

ESSENTIAL FUNCTIONS

Complies with Indiana Gaming Commission Regulations approved internal controls as well as company policies. Supervises Table Games operations and personnel on an assigned shift as necessary. Sets high personal standards for performance and encourages others to do the same. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Perform Tandem Spotlights Coaches direct reports in pertinent skills of operations. Provide written feedback in the form of PFF when applicable up to Documented Coaching additional levels of discipline must be approved by a Shift Manager or above before issuing. Counsels guides and instructs assigned personnel in the performance of their duties. Serves as a role model to all employees at all time. Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Shift Manager; Complete progressive/taxable jackpots and wins Serves as the expert on the floor Authorizes guest complimentaries to recognize loyal players in accordance with company guidelines. Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft. Maintains current information on laws and regulations effecting table games. Reviews and assesses reports and other relevant sources of information related to the operations. All other job duties as assigned.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS

Must be able to stand for long periods of time (minimum of 2 -4 hour intervals). Must be able to sit for long periods of time (minimum 2-4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards dice and spinning wheels as well as operate a computer. Must be able to reach bend twist turn stoop kneel grab grip sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke strong odors dust loud noises and bright lights.

CERTIFICATIONS LICENSES AND REGISTRATIONS

Must qualify for obtain and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License.

ACCESS TO GAMING FLOOR

Access to gaming floor required.