Service Advisor
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Job Location:
Fredericton - Canada
Yearly Salary:
CAD 70000 - 90000
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Discover
The Opportunity
The Chapman Group is excited to be assisting the team at Fredericton Volkswagen in finding its next Service Advisor. Fredericton Volkswagen is dedicated to delivering a professional customer-first dealership experience with a goal of customer satisfaction on every vehicle and every service visit.
We are currently seeking a Service Advisor to join our service team. This role is ideal for a customer-focused professional who thrives in a fast-paced service environment and is looking for a stable long-term career with opportunities for growth.
What youll do
Responsibilities
- Serve as the primary point of contact for service customers
- Build trust by clearly explaining maintenance and repair needs
- Create and manage repair orders from start to finish
- Provide accurate estimates timelines and regular updates
- Coordinate with technicians and parts to ensure efficient workflow
- Review completed work with customers and ensure satisfaction
What youll need
Qualifications
- Customer service experience (automotive experience is an asset not required)
- Strong communication organization and multitasking skills
- Confidence working with customers and problem-solving in real time
- Bilingual (English/French) is an asset not mandatory
- Positive professional and team-oriented approach
- Problem solving and high attention to detail.
A little bit about us
The Chapman Group
We are happy to support our client with this recruitment.
Are you interested
Work With Us
- Locally-owned and operated dealership
- New state-of-the-art facility
- Award-winning customer satisfaction
- Structured onboarding with job shadowing and mentorship
- Administrative support to assist with day-to-day tasks
- Monday to Friday schedule 7:30 a.m. - 5:30 pm with weekend work limited to peak season and shared through a rotation
- Clear opportunities to grow into senior roles and other areas of the business
- Ongoing training development and manufacturer support
- Professional supportive and customer-focused work environment
Benefits
- Health dental vison care and Employee Assistance Program
- RRSP matching program
- Annual company events
- Employee discounts
- Free on-site parking
- Opportunity for advancement
- Paid vacation sick time and personal time
- Company events and team initiatives
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
