Clinical Patient Navigation, Medical Affairs

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012 Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care including screening to find cancer early monitoring for recurrence in early-stage cancer and treatment selection for patients with advanced cancer. For more information visitand follow the company onLinkedInX (Twitter)andFacebook.

(This role will be required to cover 9:00 AM to 6:00 PM Pacific Standard Time shift)

The Clinical Patient Navigation Medical Affairs is responsible for providing exceptional support to Guardant Health customers (patients) and Guardant Health internal stakeholders. The Clinical Patient Navigation Medical Affairs must possess the ability to communicate professionally and effectively with all individuals including external customers and internal Guardant Health personnel.

Essential Duties and Responsibilities:

• Receive respond to and document all forms of patient communication including telephone calls email messages and patient portal inquiries ensuing prompt and accurate responses

• Communicate clearly and effectively adapting messaging to meet the diverse needs of patients and other stakeholders.

• Adhere to Standard Operating Procedures (SOPs) specific to Clinical Patient Navigation Medical Affairs ensuring compliance and consistency in patient care.

• Educate patients on the importance of cancer screening and guide them through the screening process ensuring they understand the steps involved and the significance of timely action. Assist in the development monitoring and modifying to align with the dynamic healthcare environment

• Proactively monitor prospective patients providing clinical education and assistance to encourage and facilitate cancer screening.

• Demonstrate problem solving skills to handle clinical patient questions or concerns around cancer screening.

• Support patients with scheduling blood draws including managing blood collection kit requirements and educating patients on proper procedures.

• Ability to communicate effectively with respect to patient challenges and barriers to Guardant Health leadership.

• Ability to effectively tailor messages appropriately to target audiences.

• Follow the escalation process by triaging urgent patient concerns to the clinical patient navigation or manager as appropriate

• Utilize strong problem-solving skills to resolve customer complaints and manage escalated situations with professionalism and empathy.

• Follow the established escalation process by triaging urgent patient concerns to the appropriate manager ensuring that issues are addressed promptly and effectively.

• Monitor data for key performance indicators

• Perform additional administrative duties as needed contributing to the overall efficiency and effectiveness of the Clinical Patient Navigation Medical Affairs team.

Qualifications:

• Bachelors degree required; clinical certification preferred.

• Minimum of 2 years of industry-specific experience working closely with patients in a clinical setting.

• Experience in patient navigation healthcare or a related field is preferred.

• Bilingual in Spanish is a plus.

• Strong communication skills with the ability to tailor messages to diverse audiences.

• Ability to work collaboratively with healthcare professionals and patients.

• Proficiency in data management and an understanding of performance metrics.

• Problem-solving skills with a focus on patient-centered solutions.

• Ability to work as part of a team comprised of internal employees contractors andmanagers.

• Ability to multitask and take on various projects.

• Ability to work with self-discipline good judgment and independence in a dynamic office and/or remote setting.

• Excellent written and verbal communication skills are required as is computer proficiency.

• Flexibility with respect to working hours based on operational needs.

• Remote Position. Onsite presence as needed if located near one of our Guardant Health offices.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.