Infrastructure and Support Team Leader – Remote
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
CoAct is looking for an experienced Infrastructure and Support Team leader who will be responsible for leading and overseeing the day-to-day operations of our IT Support team. This role is critical in ensuring reliable and secure technology services that supports both current and future organisational needs.
You will provide hands-on leadership by overseeing IT infrastructure and support operations and always ensuring timely resolution of Level 1 2 and 3 support requests while maintaining strong service standards.
Exploring the role
- Leading and mentoring IT support members fostering a collaborative accountable and high-performing team culture with an exceptional customer service focus
- Set clear priorities and manage workflows to ensure timely consistent and efficient responses to Level 1 2 and 3 IT support requests and user access provisioning
- Provide Level 2 and 3 technical support including analysis and resolution of complex incidents and escalations
- Ensure infrastructure upgrades are planned and implemented with minimal disruption to business operations
- Identify and implement opportunities for infrastructure and service improvement aligned with organisational objectives
What were looking for
- Demonstrated experience leading an IT support or infrastructure team
- Strong background in IT service delivery and hands-on Level 1 2 and 3 support
- Solid understanding of IT systems infrastructure components and service management practices and Information Technology Infrastructure Library (ITIL)
- Effective communicator with the ability to translate technical concepts for non-technical stakeholders
- Commitment to professional development and continuous improvement
- Tertiary qualification in IT Computer Science or a related field
- Microsoft IT service management or infrastructure certifications (e.g. Azure Administrator Microsoft 365)
What can we offer
- Full-time permanent opportunity
- Remote working arrangements
- Competitive salary packaging (save on tax)
- Health and wellbeing allowance
- Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
- Corporate health insurance discounts
- Awarded Employer of Choice in The Australian Business Awardsand 2024
- Inclusive Employer 2024 / 2025 & 2025 / 2026 recognised by Diversity Council Australia
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: its not just about what you know but the unique value you can bring to CoAct and our team! To apply we kindly request that you submit your resume and cover letter via the Apply Now button.
At CoAct diversity and inclusion are at our core. We welcome applicants of all backgrounds including race religion gender identity sexual orientation disability and age. If you are interested we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process please contact our Recruitment Specialist Deanna at
If you require any adjustments during the recruitment process (including receiving information in a different format) please contact our recruitment team on. Please note: this number is for voice messages related to adjustment requests only. Were unable to return calls that are not related to adjustments. For all other enquiries please contact us via email.
All applicants may undergo a criminal history verification along with other required checks including but not limited to the NDIS screening clearance and Working with Children Check during or immediately after the recruitment process is concluded.
Key Skills
- Active Directory
- Information Technology
- End user
- Deskstops
- OS
- Windows
- Access Pionts
- Asset Management
- SCCM
- VPN
- Troubleshoot
- Computer information system
- hardware
- Technical Support
