Front Office Team Leader
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Job Location:
Sunshine Coast - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and experienced Front Office Team Leader to join our team on the Sunshine this role you will support the Front Office leadership team while helping to drive exceptional guest service and smooth day-to-day front office operations.
Key Responsibilities
- Support daily front office operations and ensure smooth service delivery
- Lead and support the front office team during shifts
- Handle guest enquiries and resolve concerns professionally
- Maintain high service standards and exceptional guest experiences
- Assist with shift coordination reporting and administration
- Support and coach team members to build a positive team culture
- Work closely with other departments to ensure seamless guest stays
Qualifications :
- Minimum of 2 years experience in a front office role within the hospitality industry
- Previous leadership or supervisory experience in a hotel front office environment preferred
- Knowledge of Property Management Systems (PMS) ideally Opera Cloud
- Excellent communication skills both verbal and written
- Flexible availability to work a rotating roster including mornings afternoons evenings nights and weekends
- Strong problem-solving skills and attention to detail
- Passion for hospitality and delivering exceptional guest experiences
- Ability to multitask and perform well in a fast-paced environment
- Professional calm and confident approach to challenging situations
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
