Call Center Relationship Specialist- Bilingual Required

Grow Financial Federal Credit Union

Job Location:

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

At Grow Financial Federal Credit Union we believe in service to our 300000 members 600 team members and local communities. Were not just your average bank. Were a credit union owned by our members and dedicated to serving people not profit. We know that happy engaged people provide the best service so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse collaborative culture where you can grow personally and professionally.

Our work from where you do your best work strategy provides flexibility to our team members who currently reside across the U.S. with a variety of remote hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration digital tools community service initiatives and numerous activities. Whether you thrive in a remote setting prefer the energy of in-person collaboration or seek a balance between the two youll find your fit here. Join us as we seek to make things grow people communities money and dreams.

Some of our Benefits/Perks:

Remote/Work From Home Available
Competitive pay starting at $19.25/hr depending on experience
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer loans.
Professional Development Reimbursement of up to $5250 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

The Call Center Relationship Specialist is responsible for providing friendly expedient competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit unions mission vision and core values.

The shift for this opening is Monday - Friday from 10am - 7pm with rotating Saturday coverage.

Qualifications

Required Skills & Experience

High school diploma required. Some college from an accredited college or university is preferred.
1-3 years of service experience required preferably in a call center environment.
Effective communication skills to include: active listening voice quality grammar articulacy strong interpersonal skills multi-tasking ability conflict management and telephone etiquette skills.
Bi-lingual (English and Spanish) required.
Working knowledge of Windows-based PC products and general office equipment.

Physical Demands

Must be able to sit for extended periods of time.
Must be able to read write speak and type English and Spanish.
Must be able to hear and use a telephone.
Use of computer requires repetitive keystrokes.

Work Environment

This role is fully remote with the option to work from our HQ or retail locations.
Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training.
Youll play a vital role supporting our members so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.

*This shift will be from 10am - 7pm EST*

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

Required Experience:

OverviewAt Grow Financial Federal Credit Union we believe in service to our 300000 members 600 team members and local communities. Were not just your average bank. Were a credit union owned by our members and dedicated to serving people not profit. We know that happy engaged people provide the best...