IT Technician

The perks of working here

Were committed to providing our employees with meaningful benefits and real opportunities.

• Competitive Pay
• Good Benefits including:
  • Medical
  • Dental (with orthodontic)
  • Disability
  • Vision
  • Life insurance
  • 401K with company match
• Attendance Bonuses
• Paid Meal Breaks
• Merit Increases
• Paid Time Off (PTO) and Paid Holidays
• Growth opportunities in a stable and safe work environment
• Collaborative and positive team culture

Revolution is looking for a IT Technician in Mesquite TX. This role will be responsible for maintaining all computer workstations phone systems and associated software within the office building and employees in the field. The ideal candidate has excellent communication problem-solving and time management addition the successful candidate will be a motivated individual who has strong attention to detail with a high level of accuracy efficiency and accountability. This position is required to be on-site.

• Troubleshoot and resolve basic server network desktop and software issues following published escalation guidelines to resolve issues promptly.
• Meet and exceed call volume standards along with other key performance indicators.
• Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms.
• Build customer rapport by probing listening and offering solutions that resolve customer issues.
• Provide prompt accurate and friendly customer service ensuring that customers feel supported and valued.
• Communicate and report client business issues internally to educate and inform management.
• Document and report on activities and projects in the customer relationship management system.
• Use a customer-focused needs-based review process to educate customers about their transactions.
• Actively listen to end users confirm or clarify information as needed and manage each interaction in accordance with established training and procedures.
• Maintain documentation on standard procedures common troubleshooting steps known issues etc. within a knowledge base.
• Work support tickets assigned to the Infrastructure Team and assist in reducing the ticket closure rate.
• Participate in a shared department on-call rotation for as-needed emergency IT issues that may arise.

• High School diploma or equivalent required. Associate degree in IT-related field preferred.
• 1 2 years of relevant experience required in a manufacturing environment preferred.
• Experience troubleshooting/daily administration of network issues.
• Proven communication skills across all organization levels including upper management.
• Proficiency in all relevant software systems including MS Office suite.
• Familiarity with Microsoft Azure and/or AWS.
• Strong analytical problem-solving intellectual curiosity and organizational skills.
• Understanding IT principles and ability to communicate technical concepts effectively to a varied audience.
• A strong sense of discretion and confidentiality is required.
• Ability to create read and understand technical documents and requirements.
• Security awareness KnowBe4 platform usage and administration
• Excellent organization prioritization and multitasking skills.
• Work effectively as part of a team.
• Manage difficult or emotional customers calmly politely and professionally.
• Strong listening skills attentive to the details ask clarifying questions and help problem-solve.

ABOUT REVOLUTION
Its time to redefine possible. At Revolution we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique circular approach results in sustainable products and services that effectively meet the needs of businesses today while helping prepare them for tomorrow. And were just getting started. Learn more at

Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

Notice: Protect Yourself from Job Application Fraud

When applying for a job at Revolution its important to be aware of potential fraud schemes. Revolution will only contact candidates through official channels: our job portal a direct phone call from a team member or an email from a verified @ address. We never ask candidates to make any form of payment at any point during the application process including for interviews background checks or travel expenses. If youre asked for money this is a clear indication that you may be dealing with a scam.

Additionally Revolution will never request sensitive personal information such as your Social Security number financial details drivers license passport information or birth certificate via email or phone. Any unsolicited request for this type of information should be treated as suspicious. If you believe youve been targeted by a scam or have fallen victim to identity theft its important to contact your local police department immediately and report the incident. You should also report any fraudulent job listings to the platform where they were posted. By staying vigilant and following these guidelines you can protect your personal information and ensure a safe job search experience.

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