Vendor Management Coordinator (On-Street Parking Program Manager)

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

• Manage contractors and vendors responsible for daily operations of the Park It program including citation management revenue collectiondigital paymentsenforcementequipmentprocurement and installation and service delivery
• Oversee business operations through use of contractors and vendors andmonitorfinancials for revenue generation and fiscal compliance.
• Oversee collaborative processes to ensure available parking in the public right-of-way (PROW) is managed to respond to the special needs of the stadium arena convention center festivals as well as business and/or residential areas.
• Lead and oversee implementation of Charlottes Strategic Parking Plan translating policy direction into actionable programs projects and operational changes.
• Identify evaluate pilot and implement technology-based solutions (e.g. parking management systems curb management tools data analytics platforms paymenttechnologies and enforcement technologies) to improve efficiency transparency and customer service.
• ManageCDOTsparkingprogram budgetandallocateresources to achieve strategicobjectives including assessing operational and capital needs prioritizing business and policyobjectives and developing plans funding strategies and proposals to support program expansion modernization and long-term growth.
• Activelymonitorand engage in emerging trends technologies and best practices in parking and curb lane management through external training professional organizations and peer networks and proactively advance innovative data-driven policy and operational improvements.
• Providetraining andtechnical guidanceregardingparking in the PROW.
• Periodically evaluate and develop policies set milestones andmonitorprogress for achieving an annual netgrowth in program revenueand performance;through measurable actions such as increasing efficient delivery of contracted services achieving turnover needs of businesses at curbside etc.
• Resolvecustomer service complaints andmonitorcontractors responses to service-related issues.
• Escalatedifficult situationsasappropriateand coordinate withappropriate staffto resolve problems.
• Inspect andmonitorprogress of projects for performance and specification compliance;maintainprogress reports; organize response to inquiries from City Budget and Leadership teams members of the public and the media.
• Investigate ADA complaints/grievances with respect to parking in the PROW and coordinate with CDOT ADA Program Manager on findingsresolutions and projects.
• Reviewtransportation andlandusePlans Land DevelopmentProjectsand internal Street Maintenance work to ensure on-street parking compliance.
• Represent CDOT and the Park It! program at neighborhood meetingswith the media throughbusiness association meetings public forums and briefings with elected officials effectively communicating program goals changes andoutcomes.Supportengagement and coordination with neighborhood groups and the business and public input to guide workand informeffortsforan equitablebalanceofparking demandsafetyaccess economic vitality and community priorities.
• Perform other duties asassigned.

Minimum Qualifications:

• Associates degree.
• Three(3) years of professional program management experiencein transportation parking curbside managementbusiness managementpublic administration or a related field.
• Three(3)years of experience and proven record in supervision and management of contractors or subordinates.
• Experience in customer service with an emphasis on handling sensitive discussions anddifficultsituationswithcustomers.
• Familiarity with and ongoing experience using Charlottes transit system isrequired.
• Ability to obtain a city driving permit.
• Ability to read and interpret regulations ordinances guidelines etc.

Preferred Qualifications:

• BachelorsDegree.
• AICP (American Institute of Certified Planners)Certification or progress toward certification.
• Certified Parking Professional (CPP) designation or progress toward certification.
• Experience managing or implementing public-sector parking or curbside management programs.
• Experience working with contractors vendors and technology-based service providers.
• Experience engaging with neighborhoods business stakeholders and elected officials.

KnowledgeSkillsand Abilities:

• Knowledge of principles and practices of public right-of-way management.
• Ability toidentifyand take steps necessary to correct any unsafe or unlawful parking found inthe Citys ROW.Supervising and evaluating the performance of contractors and staff and providing training and coaching as needed.
• Providing project/program managementorganizationandlogisticscoordination.
• Interpretingmonitoringand reporting financial information and statistics.
• Ability to manage and prioritize multiple tasks.
• Ability toestablishand maintain effective working relationships with City leadership elected officials neighborhood stakeholders business owners and partner agencies.
• Knowledge of current transportation planning principles and trends related toequitableefficientand sustainable management of parking supply.
• Knowledge ofaccounting practices and government accounting laws codes regulations and policiesandskills in monitoring compliance with applicable policies standardsregulationsand contracts.
• Skills in written and oral communication familiarity with public engagement principles and ability to lead effective engagement with diverse audiences through public meetings facilitation of meetings
• Ability to prepare and present reports todiverse audiences
• Managing and overseeing projectsprocessesand functional operations.
• Providing excellent customer service and exercising political acumen tact
• and inutilizinga computer and relevant softwareapplications including Microsoft Office suite Geographic Information Systems (GIS)and Workday accounting software.

Physical Requirements:

• Ability to walk long distances.
• This position requires sitting in an office driving a city vehicleand walking in and around work sites.
• Bending
• Kneeling
• Twisting
• Reaching/Pulling
• Sitting
• Walking
• Climbing
• Lifting

Sensory Requirements:

• Hearing
• Vision
• Touch

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.