Sr. Marketplace Operations Analyst

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at Us:

Right along with Targets distinctive retail brand we are constantly improving and innovating our digital shopping experience. If you excel in fast-changing environments and have a passion for retail and the guest shopping experience youll have success in Target Plus Targets growing online marketplace. Here youll collaborate to create and implement the digital strategies that enrich the online experience for third-party marketplace sellers and guests. Your ideas will support scalable growth and create efficiencies for the Target Plus merchandising and operations teams.

Join Targets Digital team as a Senior Marketplace Operations Analyst. In this role you will lead timely accurate and professional operational support to internal and external partners. This individual owns day-to-day support performance and training for business-to-business (B2B) partners that together elevate Targets digital business.

CORE RESPONSIBILITIES

Partner orientation and training

• Build relationships with partners promoting a confident understanding of the Target platform.

• Define and build internal and external processes and methodologies to foster an exceptional partner experience.

• Develop and manage training materials and knowledge repositories.

Partner service and support

• Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management calls and online chat.

• Respond to and resolve partner questions and issues through incident recognition research and isolation resolution escalation and follow up.

• Actively advocate for vendor partners promoting transparency into client issues to cross function teams that contribute to implementation of new partner capabilities.

Partner performance

• Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance.

• Drive small to medium Seller experience enhancement projects.

• 4-year college degree

• 3-5 years experience in onboarding service or support roles in digital business-to-business (B2B) or other customer/client facing industry

• Strong collaboration skills with a demonstrated ability to partner with stakeholders at all levels of the organization

• Strong interpersonal verbal presentation and written communication skills

• Able to manage multiple priorities and work with speed and accuracy

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Targets needs. A Hybrid/Flex for Your Day work arrangement means the team members core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually depending upon what your role team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Benefits Eligibility

In compliance with state and federal laws Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process please reach out to Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed through this channel.