Remote Service Desk Consultant

Job Summary:

We are seeking a highly skilled and experienced Remote Service Desk Consultant to join our team. As a key member of our IT Service Desk you will be responsible for providing technical support and assistance to our customers via phone email and remote access. You will troubleshoot diagnose and resolve technical issues related to hardware software and network connectivity. The successful candidate will have excellent communication and problem-solving skills and the ability to work independently in a fast paced environment.

Key Responsibilities:

• Provide technical support and assistance to customers via phone email and remote access
• Troubleshoot and diagnose technical issues related to hardware software and network connectivity
• Resolve technical issues in a timely and professional manner
• Document and track customer issues using our incident management system
• Collaborate with internal teams to resolve complex technical issues
• Stay up-to-date with new technologies and trends in the IT industry
• Meet or exceed service level agreements (SLAs) for response and resolution times

Requirements:

• Bachelors degree in Computer Science Information Technology or related field
• 2 years of experience in a technical support or service desk environment
• Excellent communication and problem-solving skills
• Ability to work independently in a fast-paced environment
• Experience with IT service management tools and processes
• Strong knowledge of hardware software and network connectivity
• Ability to work in a remote environment with minimal supervision

Preferred Qualifications:

• ITIL Foundation certification
• Experience with cloud-based services and applications
• Knowledge of security best practices and compliance requirements
• Experience with ticketing systems and project management tools

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive team environment
• Professional development and training opportunities
• Flexible work arrangements including remote work options

Required Skills:

Technical KnowledgeCustomer Service SkillsProblem-Solving SkillsOrganizational SkillsAdaptabilityContinuous LearningTeamworkCollaboration