Quality Specialist (Customer focus)
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Job Location:
Pinetops, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Quality ManagerThe work model for the role is: Onsite Pinetops NC
This role is contributing to the Electrification Distribution Solutions in Pinetops NC.
Your role and responsibilities
In the position of Quality Specialist you will act with Safety Quality Efficiency and Productivity to ensure that products and systems meet stated requirements. Reporting to the Quality Manager you will investigate customer return issues identify systemic and process-related failures and drive corrective and preventive actions to ensure product quality and customer satisfaction.
You will be mainly accountable for:
Investigate customer return issues by performing detailed root cause analysis using structured problem-solving tools (e.g. 5 Whys Fishbone diagrams) to identify underlying causes and systemic failures.
Collect and analyze return data to detect patterns trends and recurring defects; prepare comprehensive reports highlighting key drivers and actionable insights for management review.
Collaborate with cross-functional teams (production engineering supply chain) to validate findings and implement corrective and preventive actions that effectively address root causes.
Develop and maintain CAPA documentation ensuring compliance with Quality Management System (QMS) requirements; track implementation progress and verify effectiveness of corrective measures.
Communicate findings and recommendations to stakeholders through clear presentations and reports providing strategies for process improvements and risk mitigation.
Monitor post-implementation performance to confirm sustained resolution of issues and contribute to continuous improvement initiatives aligned with ISO 9001 standards.
Qualifications for the role
A bachelors degree in a STEM field is preferred .
One year experience in a quality role within a manufacturing environment is preferred.
Knowledge of different methodologies of problem solving (RCA and CAPA) such as 5Y 8D 3A etc. as well as FMEA Control Plans APQP Lean and Six Sigma methodologies.
Proficient at Outlook Word Excel PowerPoint Familiar with SAP Windchill Gensuite Relex Minitab or Power BI is preferred.
Organized and able to manage multiple competing priorities.
Certifications in Lean Six Sigma CQE or CQA are a plus.
Knowledge of SAP Windchill or Document Control systems are a plus.
Experience working with different methodologies of RCA and CAPA.
Candidates must already have work authorization that would permit them to work for ABB in the US.
Whats in it for you
We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
ABB's Electrification business offers a wide-ranging portfolio of products, digital solutions and services, from substation to socket, enabling safe, smart and sustainable electrification. Offerings encompass digital and connected innovations for low- and medium-voltage, including EV ... View more
