Quality Assurance Coordinator

Maricopa County, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

CONSUMER QUALITY COMPLAINT MANAGEMENT

Monitor the Zendesk Quality inbox for any new quality complaints received

Perform all required informationgathering activities with the consumer including followup via email

Document all incident details and updates in Zendesk

Coordinate all required followup activities with consumers or necessary business partners

Submit quality complaint information to the Red Bull Global Quality Management team

Notify Legal directly in cases where financial or legal liability threats are received from consumers

Coordinate and facilitate domestic and international shipment of defective quality samples for failure analysis

Participate in weekly US QA alignment meetings

Provide backup communication with RBNA Logistics and Planning teams regarding quality blocks and returns

Support the QA Director with additional qualityrelated tasks initiatives and crossfunctional projects as needed including activities tied to beverage quality POS quality warehouse quality and broader supplychain quality programs

SURVEILLANCE & INSIGHTS

Apply appropriate escalation workflows based on the severity risk level and nature of consumer complaints to ensure timely and accurate resolution.

Monitor and analyze complaint data to identify trends emerging issues or potential product risks escalating findings as needed.

Prepare generate and distribute regular and adhoc reports for the RBNA QA Manager Global Quality and other stakeholders.

Provide custom searches data pulls and ondemand reporting to support Legal Regulatory and other business partners.

SUPPLY CHAIN QUALITY

Support data collection coordination and submission of beverage and POS quality topics across the supply chain.

Assist with compliance activities for RBmanaged warehouse facilities including documentation and audit readiness.

Monitor warehouse quality metrics such as storage conditions handling practices and Good Manufacturing Practices (GMP) compliance.

Manage and maintain qualityrelated communication and documentation with thirdparty logistics providers and warehousing partners.

Create maintain and update inventory tracking tools used to manage the return and disposition of blocked inventory across RBDC and external partners.

Monitor logisticsrelated quality and damage claims to ensure proper documentation communication and resolution.

Qualifications :

23 years of customer service experience preferably in a telephone or hotline environment with strong communication and issueresolution skills

Proficiency in Microsoft Office with intermediate Excel skills preferred (e.g. data entry tracking and reporting).

Experience with CRM platforms such as Zendesk is a plus and supports effective complaint documentation and workflow management.

Foundational understanding of Good Manufacturing Practices (GMP) and basic quality assurance concepts.

Basic knowledge of Food Safety and Quality fundamentals including introductory principles in Food Chemistry Microbiology or Food Science.

Additional Information :

This position is open to U.S. citizens U.S. permanent residents or individuals who are currently authorized to work in the United States on a valid visa.
The base salary range for this position is $44000 - 66000 cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical Dental and Vision Plans 401k Match Family Leave PTO & Paid Holiday Schedule Pet Legal and Life Insurance Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status age or any other classification protected by Federal state or local law.

Remote Work :

Employment Type :

Full-time

CONSUMER QUALITY COMPLAINT MANAGEMENTMonitor the Zendesk Quality inbox for any new quality complaints receivedPerform all required informationgathering activities with the consumer including followup via emailDocument all incident details and updates in ZendeskCoordinate all required followup activi...