Residential Concierge (on-call) San Francisco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons we believe in recognizing a familiar face welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us stay with us live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the Citys Financial District Union Square shopping the Moscone Convention Center the Museum of Modern Art and the Contemporary Jewish Museum amid the citys finest cultural and dining venues.

We are actively searching for an experienced and energetic individual to join our team as a Residences Concierge (on-call) at Four Seasons Hotel San Francisco & Private Residences!

The Role - Overview

The role of the Residence Concierge is to assist with Residents and their guests of the exclusive Four Seasons Residences with arrangements within and outside the Hotel. The Residence Concierge must be able to respond to all interactions in an efficient courteous and professional manner to achieve maximum customer satisfaction and comply with all Four Seasons policies and procedures.

Essential Functions
This list is not all inclusive and should only be used as an overview of all actual responsibility.

• Provide accurate information to residents and guests in a courteous manner; fill all resident requests or requirements; anticipate resident needs

• Know communicate effectively and sell activities available in the area ie. theatre the arts special exhibits concerts shows sports leisure activities sightseeing tours etc. and establish close contacts with people in these areas to provide information ticketing reservations etc. for guests

• Handle residence floor guests and vendors check-ins/check-outs

• Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

• Work harmoniously and professionally with co-workers supervisors and outside contacts

• Pre-register block cancel and secure future reservations following hotel policies and procedures

• Properly handle incoming and outgoing mail packages and faxes

• Maintain the Residence Concierge desk office and storage areas in an orderly manner

• Utilize the hotel computer system and phone system effectively

Qualifications & Experience

• Have excellent customer service and guest contact skills

• Minimum two years experience in the same or similar role required.

• Prior Concierge or Hotel Concierge experience is preferred.

• Reading writing and oral proficiency in the English language is required

• Must be able to multi-task and have the ability to manage priorities with a high attention to detail

• Must be able to work a flexible schedule (mornings/nights/weekends)

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Hourly Rate: $39.08

• Complimentary Employee Meals

• Laundered Employee Uniform

f you are interested in applying for this position please click on the APPLY button attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco: apply please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system please contact our People Culture Office at

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity Affirmative Action employer. Minorities women veterans and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website: EEOC is The Law.

We look forward to receiving your application!