Operations Manager Cape Town
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About Hugo
Hugo is a next-generation BPO built for todays work. With a global team of over 4500 people we focus on high-complexity judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations including AI and model evaluation trust and safety crisis and escalation workflows and advanced customer experience programs.
Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows combining analytical rigor with a strong culture of accuracy and ownership. Since 2017 weve scaled rapidly while maintaining strong retention and consistent execution quality.
We are enterprise-ready but operate differently. Hugo meets the compliance security and operational standards of large global BPOs while maintaining the speed and adaptability of a modern analytics-driven organization. Our teams think like consultantspairing structured execution with thoughtful problem-solvingdelivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller underserved companies.
Our mission drives everything we do. Outsourcing creates significant global value yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa building meaningful careers and proving that African talent can help power the future of the digital economy.
Role Overview
The Admin Manager will serve as the operational backbone of Hugos Cape Town site owning day-to-day administration facilities and site operations. This role ensures the office runs smoothly remains compliant and delivers a consistent high-quality employee experience aligned with Hugos global standards.
Youll work closely with Hugos central People Operations IT and Finance teams in Lagos acting as the on-the-ground owner for all admin and site-related needs while supporting delivery leaders to create a productive well-run environment for our teams.
What Youll Be Doing
Site & Office Operations
Own all office operations including vendors utilities supplies maintenance and service providers.
Ensure the Cape Town site is well-maintained secure and operationally ready at all times.
Act as the primary site contact for facility inspections health & safety compliance and local regulatory requirements.
People & Admin Support
Support local HR operations including onboarding logistics attendance tracking and offboarding coordination.
Serve as a point of contact for day-to-day employee admin queries escalating to central teams when needed.
Partner with People Ops to ensure consistent application of Hugo policies and processes on-site.
Assets IT & Logistics
Maintain accurate inventory of work tools and equipment ensuring compliance with asset tracking and security policies.
Coordinate with IT on access management equipment setup and issue resolution.
Manage travel lodging and local logistics for visiting staff leaders and clients.
Finance & Coordination
Manage petty cash local expenses and reconciliations in line with central finance guidelines.
Act as the liaison between Cape Town staff and central teams (People Ops IT Finance) for admin-related escalations.
Partner with the Delivery Lead to ensure the site environment supports performance productivity and culture.
What Were Looking For
35 years experience in office administration facilities management or operations roles.
Proven ability to run day-to-day site operations independently and reliably.
Strong organizational skills with high attention to detail and follow-through.
Comfortable coordinating across HR IT Finance and external vendors.
Proficient with Google Workspace and basic IT/admin systems (ticketing access management inventory tracking).
Experience in a fast-paced scaling or BPO environment is a strong advantage.
Compensation
Competitive compensation package aligned with experience and performance
What We Offer
A flexible work environment with strong ownership and accountability
The opportunity to make a measurable impact in a growing business
Exposure to complex high-value sales in a fast-evolving industry
Clear expectations and room to grow with the business
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.African communities currently reap less than 2% of a BPO market worth a staggering $430 ... View more
