Team Leader

Team Leader

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours:

October to April: 6am-3pm 7:30am to 4:30pm 10am - 7pm working 1 in 3 weekends

May to September: Monday to Friday 8:30am to 5:30pm - No weekends included.

Direct Reports: 46 Client Services Advisors

Join Us as a Client Services Team Leader

Are you a strategic resilient leader with experience working in fast-paced high-volume environments Do you enjoy building strong client relationships while supporting and developing a high-performing team Were looking for a Client Services Team Leader to guide a team of advisors and deliver exceptional service across our Winter Maintenance and Grounds Maintenance client portfolios.

What youll do:

As the Team Leader you will:

• Lead coach and inspire a team of 46 Client Services Advisors to deliver exceptional client experiences.

• Build strong lasting client relationships proactively resolving issues and hosting quarterly business reviews.

• Review contract profitability applying uplifts to ensure sustainable growth.

• Monitor KPIs and Power BI reports to identify trends improve performance and drive service excellence.

• Collaborate with Business Development to spot opportunities and support revenue growth.

• Manage account plans PPM renewals contracts pricing purchase orders and client-specific projects for both Grounds & Winter Maintenance services.

• Ensure timely and accurate quote delivery and maintain up-to-date client documentation.

• Thrive under pressure in a fast-paced high-volume environment maintaining focus and resilience to meet client and team expectations.

Leadership & Team Management

This role is all about people and performance:

• Conduct regular one-to-ones performance reviews and appraisals.

• Manage team recruitment absences and rota planning to ensure full coverage at all times.

• Set clear team KPIs monitor progress and make structural adjustments as needed.

• Foster a culture of accountability support and high performance through coaching and mentorship.

• Lead with resilience staying calm and effective during busy or challenging periods.

What were looking for:

You will excel in this role if you are:

• Proactive in client communication issue resolution and account management.

• Experienced in leading teams and driving operational excellence in fast-paced high-volume roles.

• Data-savvy with strong analytical skills and the ability to turn insights into action.

• Collaborative working seamlessly across departments like Operations and Business Development.

• Highly organised detail-oriented and committed to accurate documentation.
  

Why join us:

Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex age disability gender identity marital status pregnancy race religion or belief sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.